What is better Freshservice or ServiceNow? It’s easy to our scoring system to provide you with a general idea which Project Management Software product is will work better for your company. For overall product quality, Freshservice attained 9.4 points, while ServiceNow earned 7.1 points.
Meanwhile, for user satisfaction, Freshservice scored 97%, while ServiceNow scored 96%. Information regarding their functions, tools, supported platforms, customer service, etc. are available below to help you get a more precise assessment. Remember to get only the features your business requires to avoid wasting cash for features that are unnecessary.
In case you you need to quickly identify the top IT Service Software according to our review team we advise you examine one of these products: Zendesk, LiveAgent, Freshservice.
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
ServiceNow supports integrations with the following business systems and applications:
Altiris (version 6.5)
Google Maps
Google Custom Search
IBM Tivoli Netcool/OMNIbus
Incident
Microsoft
Microsoft SCOM
Verizon eBonding
Ariba
AT&T eBonding
BMC Remedy
Borland Starteam
CA Service Operations Insight (SOI) – POV
Centennial
CiscoWorks
Clarify
Dell AlertFind
Eloqua
EMC nLayers
EMC Smarts
EMC Smarts ADM
HDI Survey
HP OpenView Operations
HP OpenView ServiceDesk
HP Service Manager 7
IBM Tivoli Access Manager
IBM Tivoli Identity Manager
IBM Tivoli TEC
Incident
IBM WebSphere MQ
IFrames CMS
Interlink Business Enterprise
InTouch Notification System
Jira Proof of Concept
LANDesk MID Server
Logica (Remedy) Integration
Lotus Notes Domino
LPI Level Platforms
ManageIQ EVM
Manhattan Software CenterStone
Microsoft Biztalk (Getronics)
Microsoft Identity Integration Server (MIIS)
Microsoft Outlook
Nimsoft Integration
Novell eDirectory 6.5
Oracle Financials (ERP)
Oracle PeopleSoft
Salesforce.com
SAP
Sendmail
Sharepoint
Shibboleth
SilverBack
SSO – Digest Hash
SSO – PGP token
SSO – Web
WebMethods
Xing
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Envision, Vitamix, Standard Life, Flextronics, Einstein Noah
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ServiceNow Express is a highly standardized service management solution aimed at companies that desire to keep configuration and customization to a minimum.
Both Freshservice and ServiceNow were reviewed by a panel of independent SaaS experts who prepared a detailed study of all key aspects of every app. Their ultimate rating was prepared using our unique SmartScore model that provides a separate partial score to each element including: main functionalities, customer support, mobile support, security, user satisfaction as well as reviews in other media. Here at FinancesOnline we know useful features are not the only thing crucial to a company so we do our best to pay attention to all aspects of a solution before calculating its final score.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
