Freshservice
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Basic Ticketing
- Self Service Portal
- Knowledge Base
- Intelligent Automation Tools
- CMDB
- SLA Management
- Scheduler
- Agent Collision
- Service Catalog
- Contract Management
- Asset Reporting
- Basic Reporting
- Advanced Reporting
- Enterprise Reporting
- Portal Customization
- Widgets
- MSP Plugin
- Unlimited Mailboxes
- Custom Mailbox
- Domain Mapping
- IP Whitelisting
- Time Tracking
- Announcements
- Satisfaction Surveys
- Incident Management
- Problem Management
- Change Management
- Release Management
- Multiple Portal Languages
- Multiple SLA Policies
- Multiple Business Hours
- Customizable Agent Roles
- Priority Matrix
- Round Robin
- 1 Free Custom SSL
- Integrated Game Mechanics
Pricing Info
Pricing Info
Freshservice offers four plans for modern enterprises. It has a 21-day free trial where you access all its features. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Starter – $19/agent/month, billed annually ($29/agent/month)
- 1,000 orchestration transactions per month per account
- Incident management
- Knowledge base
- Self-service portal
- SLA management
- Workflow automator
- Orchestration
- Access controls starter
- Analytics starter
- Multiple portal languages
- Custom SSL
- Marketplace apps
- Mobile apps
Growth – $49/agent/month, billed annually ($59/agent/month)
- 2,000 orchestration transactions per month per account
- Service catalog
- Asset management (100 free assets)
- Purchase order management
- Employee onboarding
- Portal customization
- MSP mode
- Multiple SLAs
- Business rules
- Approval workflows
- Business hours
Pro – $99/agent/month, billed annually ($119/agent/month)
- 5,000 orchestration transactions per month per account
- Problem management
- Change management
- Release management
- Project management
- Software license management
- Contract management
- Alert management
- Analytics pro
- Access controls pro
- Team dashboards
- IP range restrictions
Enterprise – By quote
- 20,000 orchestration transactions per month per account
- Sandbox
- Audit logs
- HIPAA Compliance
- Dedicated customer success manager
- Freddy Virtual Agent on MS Teams with 2,000 suggestions per month per account (Beta)
- Freddy Agent Assist (Beta)
Integrations
Integrations
Native Integrations
- Salesforce
- Sugar CRM
- Capsule
- FreshBooks
- Atlassian Jira
- Harvest
- Google Apps
- Google Calendar
- Google Analytics
- Google Contacts
- Gmail Gadgets
- Google Hangouts
- Google Drive
- LogMeIn Rescue
- HelpOnClick
- iContact
- Zoho CRM
- Snap Engage
- Nimble
- Shopify
- FetchFlow
- Knowlarity
- MailChimp
- Campaign Monitor
- Highrise
- Olark
- Constant Contact
- WorkFlowMax
- SurveyMonkey
- Dropbox
- Screenr
- PivotalTracker
- Zapier
- Batchbook
- Amazon Web Services
- Bomgar
- Box
Third party Integrations
- Userlike
- Magento
- Woo Themes
- OneSky
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American National Bank, Battery Giant, Rubik
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Company Email
support@freshservice.com
Contact No.
Company's Address
311 California St.
San Francisco, CA, 94104
USA
Freshservice Comparisons
Popular Freshservice Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Drag-and-Drop Function
- Smart Document Tagging(AI-powered)
- Permission-based User Roles
- OCR
- Document Tagging (Custom Fields)
- Intuitive Date Alerts
- Customizable Reporting
- Secure Contract Repository
- User Training
- 24/7 Support
- Salesforce and Fujitsu ScanSnap Integrations
- Free Implementation
- Document Attachments
- Annotations
- Audit Log Report
- Branding: Logo and Unique URL
- Built-in Electronic Signature
Pricing Info
ContractWorks offers the following SMB and enterprise pricing:
Standard – $600/month (billed annually)
- Unlimited Users
- 2500 Documents
- 5 Electronic Signature Licenses
- Fujitsu ScanSnap Integration
- Smart Document Tagging
- Smart Contract Outline
- Free Implementation
- Document Attachments
- Document Tagging (Custom Fields)
- Annotations
- OCR
- Permission-Based User Roles
- Date Alerts
- Customizable Reporting
- Audit Log Report
- Branding: Logo and Unique URL
- Upload Contracts via Email
Professional – $800/month (billed annually)
- All Standard features
- 10,000 Documents
- 10 Electronic Signature Licenses
- SAML 2.0/Single Sign-On (SSO)
- Salesforce Integration
Enterprise – $1000/month (billed annually)
- All Professional features
- Unlimited Documents
- 20 Electronic Signature Licenses
Integrations
ContractWorks integrates with the following third-party systems:
- Salesforce
- Fujitsu ScanSnap Cloud
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IAC Applications, Easton, Freemantle Media North America
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
ContractWorks is the easiest, most secure contract management software, complete with unlimited users, unlimited contracts, and low flat-fee pricing. It leverages artificial intelligence to help companies use less time, smaller budgets, and fewer people when processing contracts. It includes a secure contract repository, document tagging, e-signature, and much more.
Company Email
support@contractworks.com
Contact No.
Company's Address
6500 Hollister Ave., Suite 110
Goleta, CA 93117
USA
ContractWorks Comparisons
Popular ContractWorks Alternatives
It may not always be sufficient to just compare Freshservice and ContractWorks against one another. Even though useful features, pricing plans and user reviews are all important and should be included when making a final decision, you should also pay attention to the recognition and awards merited by each app. Frequently a less known app may turn out to be a good choice that was distinguished with industry awards such as our Supreme Software Award which shows that regardless of lesser market presence it’s a significant rival to the solutions that dominate the market.
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