What is better Freshservice Power-Up for Trello or LiveChat? There is a wide range of Customer Support Software products in the market right now. The ideal way to find out which service fits your needs best is to compare them side by side. As an example, here you can compare Freshservice Power-Up for Trello and LiveChat for their overall score (8.0 vs. 9.0, respectively) or their user satisfaction rating (N/A% vs. 96%, respectively).
Additionally, you can review their capabilities and pricing conditions as well as other valuable details below. When matching products be sure to compare their similar capabilities and mark their disparities to obtain a clearer picture of both deals. Similarly, keep in mind to check secondary features including security, backup, ease-of-use, and customer service.
We did our best to review all popular IT Service Software products that you can find on the market, but among all the ones we reviewed these three caught our special attention: Zendesk, LiveAgent, Freshservice.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
When you choose a software that you think will be an actual asset for your company you shouldn’t simply limit yourself to what reviewers have to say about it. In many cases individual experience with the software may be different, depending on your own goals and requirements. This is why in our reviews we also give our User Satisfaction Rating for every service to give you a quick impression of how actual users of Freshservice Power-Up for Trello and LiveChat rate their experience with the solution. Our algorithm is based on advanced analysis of product mentions on other sites, social media as well as blogs, so you will obtain a complete and credible landscape of what other customers think about each software. In this case Freshservice Power-Up for Trello got a total satisfaction rating at N/A% while for LiveChat 96% of users express they had an enjoyable experience with it.
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