Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
Freshdesk Omni Comparisons
Popular Freshdesk Omni Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- IT Asset Inventory Management
- Hardware Assets
- Software Contracts & Licenses
- Network Management
- Switch Port Tracking
- IP Address Management
- VLAN Access Control
- Network Topology Visualization
- Software Rollout
- OS & Software Patching
- Patch Compliance Reporting
- Scripting Tool
- Mobile Application
- Integrations
Pricing Info
XEOX applies a pay-as-you-go model where you’re billed based only on the number of agents and devices you manage and the specific modules you use.
Update & Job Center – $1/agent/month
- Patch handling
- Configuration management database
- Software deployment
- Task automation & scripting
- Library of scripts
- Alerts
- Remote IT management
- Reports
- Network monitoring & management
- Endpoint management
- Android & iOS mobile app
- 2-Factor authentication
- 24/7 customer support
Integrations
XEOX integrates with:
- Teamviewer
- Windows Remote Assistance
- XEOX Remote Access
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Kale Swanson, Noah Gruber, John Brennan
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
XEOX is an RMM software that brings efficiency, cost, and security optimizations to organizations and their IT teams through automated and centralized network, software, and endpoint monitoring and management.
Company Email
Contact No.
Company's Address
Hs2n Informationstechnologie GmbH
Willroiderstraße 3, 9500 Villach
Austria
XEOX Comparisons
Popular XEOX Alternatives
Please note that even though both Freshdesk Omni and XEOX may provide a reliable array of features each solution may be aimed at a different company size. If you are analyzing various solutions you may want to pay attention to a business type they are catering to. Certain functionalities could scale up effectively for large enterprises but if you run a small or medium company it’s usually better to stay away from paying for advanced features that you may never use.
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