Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
Freshdesk Omni Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Business rules
- Complete personalization
- CRM analytics
- CRM portals
- Customer service management
- Developer API
- Email marketing
- Employee helpdesk
- Graphical process designer
- Knowledge management
- Marketing automation
- Mobile CRM
- Project management
- Quote and proposal management
- Role-based security
- Sales automation
- Sales forecasting
- Wysiwyg form designer
Pricing Info
Soffront CRM offers a 14-day free trial and three plans:
Starter: $20 per user/month
- 2,000 sales emails
- Unlimited technical support
- Email support
Professional: $40 per user/month
- 5,000 sales emails
- Unlimited technical support
- Email and phone support
Full-Service: $60 per user/month
- 10,000 sales emails
- Unlimited technical support
- Email and phone support
Integrations
Soffront online CRM integrates with Microsoft Outlook and Google Apps to synchronize calendars and activities.
Soffront also integrates with 400+ accounting, eCommerce, event management and other business apps using Zapier.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Celeritas, StoneEagle Group, CASO, ImageTek
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Soffront CRM offers a complete solution for departments such as marketing, sales, customer service, engineering and IT at an affordable price.
Company Email
Contact No.
Company's Address
45437 Warm Springs Blvd, Fremont, CA 94539, USA
Soffront CRM Comparisons
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When you select a product that you are sure will be an actual asset for your team you shouldn’t only limit yourself to what experts have to say about it. Quite frequently individual experience with the solution will vary, depending on specific preferences and work processes. That’s why in our reviews we also give our User Satisfaction Rating for every service to give you an immediate overview of how real users of Freshdesk Omni and Soffront CRM evaluate their contact with the software. Our algorithm is built around complex analysis of product appearances on other sites, social media as well as blogs, so you are going to receive a comprehensive and reliable overview of what other users think about each service. In this case Freshdesk Omni got a total satisfaction rating at 100% while for Soffront CRM N/A% of people claim they had a positive experience with it.
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