Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
Freshdesk Omni Comparisons
Popular Freshdesk Omni Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Blog SEO Recommendations
- Blog Analytics
- Integrated Social Publishing
- Mobile Optimization
- Social Media Monitoring
- Social Media Publishing
- Social Media Analytics
- Social Media Bookmarklet
- Search Engine Optimization
- Calls-to-Action
- Progressive Profiling
- A/B Testing Landing Pages
- Segmentation
- Custom Lead Scoring
- Sales Lead Revisit Notifications
- Predictive Lead Scoring
- Event-based Segmentation & Scoring
- Email Optimizer
- Email Testing
- List Building
- Branching
- Email Lead Nurturing
- Sales Notifications
- Automation Templates (Recipes)
- Event-based Automation Triggers
Pricing Info
HubSpot’s enterprise pricing scheme will depend on whether you’re interested to purchase the CRM, Sales, or Marketing module. Here are the details:
HubSpot CRM is available for free to all users. You can easily get started for free here.
HubSpot Marketing Suite, on the other hand, is offered in three packages designed to address varying needs and business requirements as well as volume of customers. A free trial option is also available.
Basic – $200/month (billed annually)
- 100 Contacts + $100 per 1k extra
- Content Marketing
- Email Marketing
- Social Media
- Analytics
Pro – $800/month (billed annually)
- 1,000 Contacts + $50 per 1k extra
- Everything in Basic, Plus:
- Salesforce Integration
- Marketing Automation
- Smart Content
Enterprise – $2,400/month (billed annually)
- 10,000 Contacts + 10 per 1k extra
- Everything in Pro, Plus:
- A/B Testing
- Predictive Lead Scoring
- Advanced Reporting
HubSpot Sales’s Basic package is free, and offers everything you need in order to adopt effective inbound sales processes. A Pro package is also available:
HubSpot Sales Basics – free
- Gmail & Outlook integration
- HubSpot CRM integration & API
- Email Scheduling
- Email Notifications
- Limited Email Tracking History
- Limited Email Templates
- Limited calling
- Limited documentation
HubSpot Sales Pro – $50/user/month
- All features from the Free plan (unlimited)
- Sequences
- Prospects
- Meetings
*A reporting add-on is available for all modules against a $200 one-time fee.
Integrations
HubSpot integrates with the following business systems and applications:
- Zendesk
- LiveChat
- Zopim
- Snapengage
- Zapier
- Bitium
- Azuqua
- Pipemonk
- Shopify
- Wordpress
- Magento
- Survicate
- Wufoo
- Wistia
- Gravityforms
- BigCommerce
- Ektron
- Wrike
- ProjectManager
- Salesforce
- Zoho CRM
- Pipedrive
- Nimble
- TeamSupport
- Freshdesk
- Pipeliner CRM
- 1CRM
- Base CRM
- SurveyMonek
- Eventbrite
- SugarCRM
- LoginRadius
- MicrosoftDynamics
- Velocify
- Amity
- Workbooks CRM
- Mothernode
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
TradeGecko, DeskDirector, RandStad
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
HubSpot is an award-winning software platform that offers marketing, sales, and CRM tools to help you grow your company by forging more authentic relationships with your customers. As an all-in-one marketing platform, it also serves as an efficient content management software.
Company Email
Contact No.
Company's Address
HubSpot, Inc.
25 First St, 2nd Floor
Cambridge, MA 02141
USA
HubSpot Comparisons
Popular HubSpot Alternatives
No CRM Software will be able to solve all the needs of a business. Though core features of Freshdesk Omni and HubSpot should matter you should also carefully study the integrations offered by a given product. In many cases you will already be using some other SaaS software in your company and it’s always better to go with solutions that integrate well with one another. That way you can guarantee a reliable exchange of data between your teams and apps, which can considerably reduce time wasted on migrating between one product and the other.
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