Freshdesk Omni
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Below are Freshdesk Omni’s key features:
- Freddy AI
- Web widget
- Messaging channels (WhatsApp, Facebook, Messenger, Instagram, Apple Business Chat, Google’s Business Messenger, LINE, BYOC, BYOT)
- Self-service customer portal
- Multilingual knowledge base
- Multilingual CSAT
- Chatbots
- Unified agent inbox
- Conversation switch
- Proactive support journeys and campaigns
- Ticketing
- Administrator capabilities
- Contacts and accounts management
- APIs
- Curated and custom reports
- Standard, custom, and real-time dashboard
- Role-based access control
- Single sign-on
Pricing Info
Pricing Info
Freshdesk Omni is currently offered in the following pricing plans:
Growth – $29/agent/month if billed annually ($35 if billed monthly)
- Web widget
- Messaging channels
- Self-service customer portal
- Knowledge base
- Chatbots
- Unified agent inbox
- Proactive support journeys and campaigns
- Agent collision detection
- Custom agent status
- Collaboration – Threads and tasks
- Customizable contact, conversation and ticket properties
- Customer 360
- APIs
- Curated and custom reports
- Standard real-time dashboard
- Role-based access
- Single sign-on
Pro – $69/agent/month if billed annually ($79 if billed monthly)
- Everything in Growth
- Bring Your Own Channel (BYOc)
- Bring Your Own Telephony (BYOT)
- Multilingual knowledge base
- Article versioning
- Full portal customization
- Community forums
- Multilingual conversations
- Ticket templates
- Canned forms
- Dynamic ticket fields
- Advanced custom fields
- User targeting
- Multilingual CSAT
- Business hours (global, multiple, group specific)
- Assignment (Intelliassign, round robin, load balanced)
- Multiple SLA policies
- Parent-child ticketing
- Dynamic email notifications
- Multiple products
- Collaborators
- Custom objects
- Custom real-time dashboards
- Agent availability dashboard
Enterprise – $109/agent/month if billed annually ($125 if billed monthly)
- Everything in Pro
- Freddy AI
- Self-service approval workflow
- Flexible knowledge base hierarchy
- Agent shifts
- Out-of-office scheduler
- Sandbox for ticketing
- Audit logs
- Skill-based assessment
- Custom object analytics
- JWT authentication
- Allowed domains
- IP whitelisting
- HIPAA
- PCI compliance
Integrations
Integrations
Freshdesk Omni seamlessly integrates with around 1,200 applications, including the following:
- Google Calendar
- Google Analytics
- Google Contacts
- Slack
- Microsoft Teams
- MailChimp
- Shopify
- Freshsales
- Freshsales Suite
- Kanban Board
- Atlassian Jira Plus
- Office 365
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
BEL USA, NAVBLUE, JUPITER
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
User-friendly omnichannel solution powered by generative AI for seamless conversational support and efficient ticket management.
Company Email
sales@freshworks.com
Contact No.
Company's Address
Freshworks, Inc.
2950 S. Delaware Street, Suite 201, San Mateo, CA 94403
USA
Freshdesk Omni Comparisons
Popular Freshdesk Omni Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Product Tour
- Online Appointment Scheduling
- Calendar Sync (iCal, Google Calendar, Outlook)
- Calendar Management
- Client Management
- SMS Notifications
- Customized Billing and Invoicing
- Centralized Payment Dashboard
- Self-Service Client Portal
- Documents Module
- Landing Page Builder
- Automated Reminders & Notifications
- Free Client Website
- Live Website Widget
- Branding
- Contact Management
- Leads Capturing
- Customer Messaging
- Email Campaign Tracking
- Email/SMS Marketing
- Expense Management
- Online Document Management
- Online Payment Gateways
- Professional Invoice Templates
- Action History
- Reports
Pricing Info
Grow In Cloud Offers the following basic and enterprise pricing packages:
Basic – £10/month or £8/month (Annual Billing)
- Contacts Management
- Online Invoicing
- Online Appointment
- Online Calendar Management
- Client Website
- Live Website Widget
- Online Payments
- Live Customer Messaging
- Cloud Document Storage & Sharing
- 1GB free Storage
Business Lite – £30/month or £22.50/month (Annual Billing)
- All Basic features
- Staff Management
- Email & SMS Marketing
- Expense Management
- Performance Reports
- 2 GB free Storage
- 1 Staff Account
Business Advanced – £50/month or £37.50/month (Annual Billing)
- All Business Lite features
- Branding
- Staff Calendar
- Customized Notifications & Reminders
- Add-ons Available
- Dedicated Account Manager
- 5 GB free Storage
- 100 SMS Messages
- 2 Staff Accounts
Integrations
Grow In Cloud integrates with the following business systems and applications:
- PayPal
- Stripe
- All Calendars (Gmail, Outlook, Yahoo, iCloud)
- Eblogger
- Wordpress
- Wix
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Shazy IT Computing, B&N Makeup Studio
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Cloud-based comprehensive business management software that comes with all the essential tools and capabilities small businesses and budding start-ups need to manage their operations, attract and grow their client base, and drive their revenues.
Company Email
info@growincloud.com
Contact No.
Company's Address
GrowinCloud Inc.
Fox Court, 14 Gray’s Inn Rd
Chancery Lane, London WC1X 8HN
United Kingdom
Grow in Cloud Comparisons
Popular Grow in Cloud Alternatives
In case you are still having second thoughts about which solution will work best in your case it may be a sound idea to analyze each service’s social metrics. These metrics are quite often an indicator of how popular every solution is and how extensive is its online presence.For example, if you look at Freshdesk Omni LinkedIn page you’ll see that they are followed by 688836 users. In case of Grow in Cloud the amount of followers on their LinkedIn page is 10.
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