What is better Freshdesk Messaging or HelpCrunch? Getting the perfect Customer Support Software product is all about evaluating different solutions and identifying the top application for your specific needs. Our exclusive algorythm will give you a brief look at the general rating of Freshdesk Messaging and HelpCrunch. For general quality and performance, Freshdesk Messaging scored 9.2, while HelpCrunch scored 8.7. On the other hand, for user satisfaction, Freshdesk Messaging earned 96%, while HelpCrunch earned 100%.
Below it's also possible to look at their characteristics, terms, plans, etc. to see which program will be more suitable for your company. One critical aspect to evaluate is if the application allows you to toggle on/off permissions on different types of users to secure any sensitive business data.
Those of you who are pressed for time or want a Live Chat Software advice from our team might want to examine these top choices for the current year: Zendesk, Pipedrive, Vision Helpdesk.
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
WhatsApp
Telegram
Line
TeamViewer
Salesforce
Hubspot CRM
Pipedrive
ZohoCRM
BigCommerce
WooCommerce
Shopify
Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
HelpCrunch lets you deeply integrate your product through JavaScript, REST API, iOS or Android SDKs. You can also integrate seamlessly with the following third-party apps:
FB Messenger
Facebook
Twitter
Google+
WhatsApp
Viber
Telegram
Skype
Slack
WordPress
Magento
Google Tag Manager
Google Analytics
Shopify
Tumblr
Squarespace
PrestaShop
Jimdo
3dcart
SpaceCraft
OpenCart
Big Cartel
Fluid App
Drupal
Joomla
Zapier
Salesforce
Zendesk
Zoho
Mixpanel
Segment
Wix
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
SE Ranking, StatCounter, Snovio
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intelligent customer communication software for leveraging customer service through live chat, web messaging and mobile messaging.
When you choose a product that you are sure will be an actual asset for your company you shouldn’t only pay attention to what professionals have to say about it. Very often individual experience with the app will vary, depending on your own goals and requirements. This is why in our reviews we also provide our User Satisfaction Rating for each app to give you an immediate impression of how actual users of Freshdesk Messaging and HelpCrunch rate their experience with the product. Our algorithm is built around complex analysis of product mentions on other sites, social networks as well as blogs, so you will obtain a complete and credible overview of what other people think about each app. In this case Freshdesk Messaging has a total satisfaction rating at 96% while for HelpCrunch 100% of users say they had an enjoyable experience with it.
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