MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Freshcaller vs Splashtop Remote Support

What is better Freshcaller or Splashtop Remote Support? When looking for the best Customer Support Software for your enterprise it is recommended that you compare the features, prices, along with other crucial details about the product and vendor. Here, you can examine the parallels and differences between Freshcaller (overall score at 9.0 and user satisfaction at 100%) and Splashtop Remote Support (overall score at 8.5 and user satisfaction at 86%).

It's also possible to check their particulars elements, for example tools, plans, rates, conditions, etc. Similarly, analyze the terms thoroughly for information on hidden costs, including, setup cost, independent customer service, upgrade fees, cloud storage fees, and others.

If you want to quickly decide on the top Call Center Software according to our review team we advise you check out these services: RingCentral Contact Center, Zendesk, Freshcaller.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Local phone numbers
  • Toll-free numbers
  • International numbers
  • Vanity numbers
  • Global phone usage
  • Port-in numbers
  • Call masking
  • Voicemail
  • Business hours
  • Route to groups
  • Custom greetings
  • Auto-receptionists
  • Multi-level IVR
  • Wait queues
  • Information extensions
  • Call failover
  • Call blocking
  • Real-time phone provisioning
  • Shared lines
  • Automatic call recording
  • Call logs
  • Real-time dashboard
  • Call queue visibility
  • Agent presence status
  • Centralized management
  • Call monitoring
  • Call barging
  • Call from any number
  • Reporting
  • Inbound caller ID
  • Contextual response and In place editing
  • Call forwarding
  • Answer in browser
  • Call notes
  • Customer interaction history
  • Desktop notifications
  • In-call actions
  • Call conferencing
  • Warm transfer

Pricing Info

Freshcaller’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Loupen

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems.

Company Email

hello@freshcaller.com

Contact No.

Company's Address

1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 86%

Pricing

Starting from $199

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Access From Any Device
  • Easy Deployment
  • Create And Send Deployment Package
  • Automatically Install And Deploy To Group Of Computers
  • High Performance
  • Attended And Unattended Remote Support
  • Group Computers
  • User Managment
  • Resell Remote Access
  • Robust Security
  • Remote Print
  • Chat While In Remote Sessions
  • Remote Wake Computers
  • File Transfer
  • Best Alternative To LogInMe Central And GoToAssist

Pricing Info

Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:

Remote Support Basic

  • Starts at $199/yr. – 50 Computers
  • $249/yr. – 100 Computers
  • $399/yr. –  250 Computers
  • $649/yr. – 500 Computers
  • $899/yr. – 750 Computers
  • $999/yr. – 1,000 Computers
  • $1,499/yr. –  2,000 Computers
  • $1,999/yr. –  3,000 Computers
  • $2,299/yr.  – 4,000 Computers
  • $2,999/yr –  5,000 Computers
  • Unlimited Technicians
  • Unlimited Concurrent Sessions
  • Fast Remote Access
  • Unattended Support
  • Free Secondary User Accounts
  • Resell Remote Access
  • Logging
  • Computer and User Grouping
  • Group Permissions
  • User Management
  • 256-Bit AES Encryption
  • Two-Step Verification

Remote Support Plus

  • Starts at $299/yr. – 25 Computers
  • $399/yr. – 50 Computers
  • $549/yr. –  100 Computers
  • $829/yr. – 250 Computers
  • $1,249/yr. – 500 Computers
  • $1,699/yr. – 750 Computers
  • $1,899/yr. – 1,000 Computers
  • $2,899/yr. –  2,000 Computers
  • $3,899/yr. –  3,000 Computers
  • $4,899/yr.  – 4,000 Computers
  • $5,899/yr –  5,000 Computers
  • Everything In Basic, Plus:
  • File Transfer
  • Remote Print
  • Chat
  • Remote Wake
  • Remote Reboot
  • Audio
  • Attended Support
  • Access RDP Session
  • Priority Technical Support

Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AT&T, Stanford University, Toyota

Integrations

Splashtop Remote Support can be integrated with the following remote management and monitoring services or RMMs:

  • Autotask Endpoint Management (formerly CentraStage)
  • Naverisk
  • Atera
  • Ninja
  • Ivanti Endpoint Manager

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A secured and an easy to deploy remote support software designed for manages service providers, IT professionals, and helpdesks.

Company Email

sales@splashtop.com

Contact No.

Company's Address

1054 S. De Anza Blvd, Suite 200
San Jose, CA 95129
USA

When you compare various Customer Support Software products you shouldn’t simply study their list of features and offered pricing packages. Pay attention to the fact that the software must be adjusted to your work processes and team so the more flexible their offer the better. Explore which platforms are supported by Freshcaller and Splashtop Remote Support and make sure you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to find out which languages and countries are supported, as this might be a critical factor for many companies.

Page last modified