Freshdesk Contact Center
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Local phone numbers
- Toll-free numbers
- International numbers
- Vanity numbers
- Global phone usage
- Port-in numbers
- Call masking
- Voicemail
- Business hours
- Route to groups
- Custom greetings
- Auto-receptionists
- Multi-level IVR
- Wait queues
- Information extensions
- Call failover
- Call blocking
- Real-time phone provisioning
- Shared lines
- Automatic call recording
- Call logs
- Real-time dashboard
- Call queue visibility
- Agent presence status
- Centralized management
- Call monitoring
- Call barging
- Call from any number
- Reporting
- Inbound caller ID
- Contextual response and In place editing
- Call forwarding
- Answer in browser
- Call notes
- Customer interaction history
- Desktop notifications
- In-call actions
- Call conferencing
- Warm transfer
Pricing Info
Pricing Info
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Loupen
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
Company Email
hello@freshcaller.com
Contact No.
Company's Address
1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
Freshdesk Contact Center Comparisons
Popular Freshdesk Contact Center Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Local phone numbers
- Unlimited local calls
- Free/unlimited long distance calls in U.S> and Canada
- Local number portability
- Mobile twinning
- Hot desking
- Corporate auto attendant
- Automatic transition between day/night routing
- Customized music on hold
- Voice mails
- Email forwarding
- Hunt/Ring groups
- Audio conferencing
- Interoffice 4-digit dialing
- Localized E911
- Call management and configuration
- System speed dial
- User speed dial
- Direct page
- Call recording
- Call history
- Outbound caller ID (name and number)
Pricing Info
MiCloud Business pricing is by quote based on the number of users and contact center options. Typical starting pricing is as follows:
Essentials ($20.99/user/month)
- Unlimited minutes per month
- PBX features
- 8-party audio conferencing
- 8-party video collaboration
- 4-party web conferencing (desktop sharing)
- Instant messaging
- Softphone
- Outlook and G Suite Integration
- Business SMS
- Connect Telephony for Microsoft
- Mobile Apps
- Admin portal
- IVR
- Call Routing
- Inbound Call
- Personal Agent Queueing
- Reporting
Premier ($26.59/user/month)
- All essential features
- 25-party audio conferencing
- 12-party video conferencing
- 25-party web conferencing (desktop sharing)
- Salesforce/CRM integration
- Voicemail transcription
- On-demand call recording
- Skills and Agent Priority Routing
- Callbacks
- Outbound Dialer
Elite ($38.49/user/month)
- All Premier features
- 100-party audio conferencing
- 24-party video conferencing
- 100-party web conferencing (desktop sharing)
- Always-On call recording
- Archiving
- Operator
- Multimedia routing
Integrations
Outlook, G Suite, and CRM platforms such as Salesforce Sales Cloud Lightning Professional, Infusionsoft, Zoho CRM, SugarCRM, Oracle Sales Cloud, and help desk platforms such as Zendesk.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An integrated, unified, comprehensive communications platform for call collaboration, communications, and multimedia
Company Email
Contact No.
Company's Address
1146 North Alma School Rd.
Mesa, AZ 85201
USA
MiCloud Business Comparisons
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Both Freshdesk Contact Center and MiCloud Business were evaluated by a team of independent B2B experts who conducted a detailed study of all core elements of each software. Their final score was prepared by means of unique SmartScore system which calculates an individual partial score to every factor such as: main features, customer support, mobile device support, security, customer satisfaction and reviews in other media. We are aware that useful features are not the only factor essential to a business so we do our best to pay attention to all facets of a product before coming up with its final rating.
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