What is better Freshdesk Contact Center or Jive? When you need a reliable Business Phone Systems product for your enterprise you need to make time to examine several solutions. It doesn’t have to be complicated, and can be as simple as matching their features in a table like the one below. You will also get a good idea how each product operates. For example, on this page you can check Freshdesk Contact Center’s overall score of 9.2 and compare it against Jive’s score of 9.0; or Freshdesk Contact Center’s user satisfaction level at 100% versus Jive’s 97% satisfaction score.
The comparison will help you find out the pros and cons of each software, and make up your mind on which one fits you requirements better. Aside from the robust features, the solution which is simple and intuitive is always the better product.
We know that not all people have the time to test dozens of various services, so we created a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: JustCall, Freshdesk Contact Center, Zendesk.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
All standard voice pricing applies to new customers, is billed on a per-device basis, includes all features with unlimited use, and option for no obligation month-to-month account or long-term contract. 24/7 customer and technical support is also offered.
Jive integrates with the following business systems and applications:
Wrike
Workfront
Lucidchart
LoginRadius
Kapost
Folloze
Oracle Eloqua
SocialChorus
Bitium
Badgeville
Atlassian Integration Connectors
Gmail
Outlook
Evernote
Google Drive
Sharepoint Online
Cisco WebEx
Jabber
Microsoft Skype for Business Online
Google Hangouts
Salesforce
ServiceNow
Zendesk
Jira
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Lafarge, Schneider Electric, T-Mobile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Jive is a software tool that gives you one place with everything you need to get your job done. It is packed with innovative tools and functionalities designed to empower businesses to be strategically aligned and help individual employees and teams boost productivity. It also offers integrated mobile apps that keep work teams connected 24/7.
You should pay attention to the fact that even though both Freshdesk Contact Center and Jive may have an outstanding set of features each software may be aimed at a different company size. If you are studying different apps you may want to focus on a company type they are aimed at. Specific features could scale up with no problem for big enterprises but if you own a small or mid-sized business it’s usually better to refrain paying for customized features that you might never actually use.
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