What is better Freshdesk Contact Center or Aircall? If you need a competent Business Phone Systems product for your enterprise you must remember to evaluate various alternatives. It doesn’t have to be tricky, and can be as straightforward as matching their features in a table like the one below. You will also get a good idea how each product operates. For instance, on this page you can find Freshdesk Contact Center’s overall score of 9.2 and compare it against Aircall’s score of 9.0; or Freshdesk Contact Center’s user satisfaction level at 100% versus Aircall’s 100% satisfaction score.
The contrast will help you see the good and bad points of each application, and decide which one matches your requirements better. Aside from the rich features, the application that’s simple to grasp and use is always the better choice.
We are aware that not all companies have enough time to test dozens of different services, so we prepared a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Zendesk, JustCall, Freshdesk Contact Center.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
Aircall integrates with many popular business platforms and systems. That means you do not have to migrate to a new workflow to use the phone system. Whether you are building a sales team or a support group, Aircall integrates with just one-click.
The modern call center system integrates with the following platforms:
amoCRM
Avoma
BigCommerce
Bullhorn
Callingly
Copper
Diduenjoy
FLG
Freshdesk
Freshsales
Front
Gong
Gorgias
HappyFox
Help Scout
Hubspot
Intercom
JobAdder
Klaus
Kustomer
Magento
Microsoft Dynamics
Microsoft Teams
Nicereply
noCRM.io
Outreach
PieSync
Pipedrive
Planhat
Plecto
Postcall.io
Re:amaze
Rippling
Salesforce
Salesloft
Segment
Shopify
Slack
SugarCRM
Typeform
Voxpay
Zapier
Zendesk
Zendesk Sell
Zoho CRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
UntuckIt, HostMaker, Expensify
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A smart and modern phone system for sales and support teams, Aircall is recommended for businesses in need of a complete call center solution but want to skip the setup of physical phone lines. As a cloud-based VoIP, Aircall can be installed instantly, allowing you to immediately launch your customer service line.
Almost as crucial as features and customer support level are pricing plans provided by Freshdesk Contact Center and Aircall. Even though cost should not be a deciding factor it’s definitely an important thing to consider. You should expect a flexible pricing plan that can be adjusted to your business size and effortlessly scaled up every time your team grows. Make sure you don’t pick packages that have advanced tools that you won’t find a use for and always try to contact with the vendor directly as big companies can usually count on special pricing. You should also check out a free trial or demo of each service to spend at least some time working with it. It’s a useful experience that doesn’t need you to pay any money and offers a solid overview of what it’s like to work with Freshdesk Contact Center and Aircall.
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