Folder HelpDesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Microsoft-Based Application
- Ticket Management in Outlook
- Automatic Ticket Creation
- Email-to-Ticket Conversion
- Automatic Data Transfer
- Ticket Form Fields
- Mailbox Monitoring
- Ticket Views
- Ticket-to-KB Conversion
- KB Article Sharing
- FAQ Answers
- In-Ticket Calling
- Email Notifications
- Automatic Emails
- Excel Reports
- Statistics
Pricing Info
Pricing Info
Folder HelpDesk is available in three different types of enterprise pricing plans: Minimum, Medium, and Premium Level: You can buy any of the plans through an annual or monthly subscription.
In addition, as a subscriber, you are given the option to improve Folder HelpDesk by partly sponsoring the development of new features or enhancement of existing features of the standard version of the application, which you think may be useful for you and other organizations. Here are the details:
Minimum Level – $190/organization/month or $2,200/organization/year
- Free support access
- Free application updates
- Folder HelpDesk only
Medium Level – $209/organization/month or $2,469/organization/year
- All features in Minimum Level
- Free registration
- Folder HelpDesk + 2 other Biz Solutions 365 software products
Premium Level – $600/0ganization/month or $7,200/organization/year
- + $2,000 one-time setup fee
- All features in Medium Level
- Folder HelpDesk + all other Biz Solutions 365 software products
- Custom logo
- Custom download
- Custom setup
- Private network deployment
- Source code purchase
- App usage after subscription cancellation
Sponsorhip Offering – by quote
- For active subscribers who want to change and improve the existing features of Folder HelpDesk or add new features to the application
- Biz Solution 365 handles development, produc/feature documentation, and upgrade
- Pay a portion of the development cost
Integrations
Integrations
Folder HelpDesk integrates with:
- Microsoft Outlook
- Microsoft Exchange
- SQL Server
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
No available info.
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Folder HelpDesk is a ticket management system that lets you create, track, and manage support tickets directly in MS Outlook.
Company Email
sales@bizsolutions365.com
Contact No.
Company's Address
365 Software Solutions LLP
(Galaxy Weblinks LTD - parent company)
104, Sai Kripa Colony Vijay Nagar, Near Ips School Indore,
Indore, Madhya Pradesh 452001,
India
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Automatic email notifications
- Customer registration control options
- Discussion forum
- Email interface
- Frequently Asked Questions (FAQs)
- FAQ access restriction
- Highly customizable
- Idea exchange portals
- Integration with your website
- Multilingual user interface
- Requests submission
- SSL security option
Pricing Info
CRMdesk offers a 14-day free trial and two editions:
Standard Edition: An entry level solution for small businesses
- 5 customer service reps: $49
- 10 customer service reps: $75
- 25 customer service reps: $149
- Unlimited customer service reps: $249
Professional Edition: A complete, turnkey solution for complex businesses
- 5 customer service reps: $75
- 10 customer service reps: $99
- 25 customer service reps: $199
- Unlimited customer service reps: $299
Features of both Editions:
- Unlimited amount of customers
- Free lifetime upgrade
- 24/7 customer support included
Integrations
CRMdesk is a solution that can be integrated with the BUGtrack – bug tracking and project management software.
If a support ticket looks more like a new feature request or a bug report – the system allows automatically logging this incident into BUGtrack by pressing the “Create BUGtrack Record” button.
CRMdesk may be also integrated with TeamDesk – a web-based platform to quickly build web-based database-driven applications or use predefined solutions to gather, share, and manage business information. Integration with TeamDesk helps to automate different parts of your specific business (for example, customer assets tracking, generating invoices based on question data, and creating complex reports) while tracking customers correspondence in CRMdesk.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Sprite Software, Mikros Systems Corporation, Computer Security Technology, Sydney City Toyota
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An efficient help desk software for customer support automation.
Company Email
info@crmdesk.com
Contact No.
Company's Address
ForeSoft Corporation, 1644 RFD Long Grove, IL 60047, USA
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Both Folder HelpDesk and CRMdesk were evaluated by a panel of reliable SaaS experts who conducted a detailed study of all core aspects of each app. Their final rating was calculated by means of unique SmartScore algorithm which calculates an individual partial score to each element like: main functionalities, client support, mobile device support, security, user satisfaction as well as market presence. Here at FinancesOnline we know useful features are not the only thing important to a company so we do our best to pay attention to all facets of a service prior to coming up with its final rating.
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