What is better Firmao CRM or ManageEngine SupportCenter Plus? Finding the ideal CRM Software product is all about evaluating various solutions and identifying the top software for your specific needs. Our exclusive system gives you an instant look at the general rating of Firmao CRM and ManageEngine SupportCenter Plus. For all round quality and performance, Firmao CRM scored 8.5, while ManageEngine SupportCenter Plus scored 8.6. On the other hand, for user satisfaction, Firmao CRM earned 85%, while ManageEngine SupportCenter Plus earned 100%.
Below you can also look at their features, terms, plans, etc. to determine what application will be more appropriate for your situation. An important feature to check is if the application allows you to enable and disable permissions on various types of users to protect any confidential business data.
We are aware that not all companies have enough time to scrutinize a large number of different services, so we created a list of suggestions that you may find useful. Our top choices for the CRM Software category are: HubSpot Smart CRM, Freshsales, Salesforce CRM.
Firmao CRM offers three pricing tiers, with monthly or annual payment options. A free trial plan is available for those who want to learn more about its features. Meanwhile, users can opt to get customized add-ons for an additional fee. Explore the editions and their features below to determine the best fit for your budget and needs.
Standard – €16/user/month
CRM – Customer Relationship Management
E-mail integration
VAT invoices, bills, and receipts
Timesheeting, calendar, and projects
Reports, charts
Quotes and orders
Cloud storage – 2GB per license
Android and iOS mobile apps
Deadline reminders
Integration with automatic payments
Free technical support 8 AM to 4 PM Monday-Friday (email)
Professional – €30/user/month
Everything in Standard +
Defining custom fields for your data
Chat, Live chat, and Callback
Editable templates of invoices, quotes, and agreements
E-mail templates and an autoresponder
Cloud storage – 10GB per license
VoIP integration
Automatic cyclical invoice generation
Price groups and individual prices
Deals
OCR – invoice handling automation
Gantt, Kanban diagrams
Sales plan
Enterprise – €56/user/month
Everything in Professional +
Customizations (paid extra)
Google, Outlook Calendar integration
E-mail and phone surveys
SMS service integration
E-commerce platforms integrations
Courier systems integrations
Maps Integration
Document and tasks workflow
ERP – production
Zapier integration
Customer panel
Automations, Processes
Data analysis
Free technical support 8 AM to 4 PM Monday-Friday (email, phone), 24h/365 (email)
Firmao CRM supports over 1000 integrations across various categories including e-commerce, communication, accounting, marketing automation, Google payment, transport, and calendar. Among the apps it can integrate with are:
Zapier
VoIP
Shopper
Salesmanago
Zoom
Stripe
Paycove
SMS API
Mailchimp
Way2Send
Przelewyy24
Globkurier
Furgonetka
Kalendarz Google
LiveAgent
BaseLinker
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ECO Instal, MP&M, Scorise
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Firmao CRM is an online CRM software with integrated marketing, customer service, and VoIP solutions on one platform for personalized experiences.
ManageEngine SupportCenter Plus offers the following SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your business.
Standard
Free up to 5 technicians
$2,295 for 10 Support Representatives annually
Professional
$945 for 2 Support Representatives with 3 Business Units annually
Enterprise
$1,195 for 2 Support Representatives with 10 Business Units annually
No CRM Software will be perfect enough to cater to all the needs of a specific team. Even though main functionalities of Firmao CRM and ManageEngine SupportCenter Plus are obviously a priority you should also carefully examine the integrations provided by each product. Quote frequently your team will already be making use of other types of B2B software in your company and it’s always better to go with solutions that integrate well with one another. That way you will be able to be certain of a smooth transfer of data between your teams and software used, which can considerably reduce time devoted to migrating between one solution and the next.
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