eTechSupport
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Support Outsourcing
- Experienced Technicians
- Dedicated & Semi-Dedicated Staff
- 24/7 Customer Support
- Quality Assurance
- Technician Communication
- Data Center Coordination
- Multiple Support Channels
- Server Monitoring & Management
- Security & Hardening
- Database Management
- Infrastructure Migration
Pricing Info
Pricing Info
eTechSupport provides several enterprise pricing plans for web hosting companies and businesses to choose from. You can avail monthly or hourly administration, full web hosting support, dedicated or semi-dedicated support staffing, and ticket-based support services plans. Here are the details:
Web Hosting Support – Starts at $499/month
- 24/7/365 Technical support
- L1, L2, & L3 technicians
- Staff with VMware, cPanel, & Redhat certifications
- Quality analyst
- Direct email & chat communication with technicians
- Secure storage of SOPs & server credentials
- Server monitoring & troubleshooting
- Server hardware & software auditing
- Data center coordination
- Month reporting
Support Staffing Plans
Dedicated Level-1 Support Staff – $249/staff/month
- 24/7 Engineers
- Customized support
- Support via phone, live chat, Skype, & helpdesk ticket
- Support for billing & pre-sales
- Server installation & provisioning
- Server management
- Server monitoring
Dedicated Level-2 Support Staff – $549/staff/month
- All features in Dedicated Level-1 Support Staff Plan, Plus:
- Server migration support
- Emergency server support
- System management
Dedicated Level-3 Support Staff – $849/staff/month
- All features in Dedicated Level-2 Support Staff Plan, Plus:
- Security audit/month
- Server improvement
- Bash or shell scripting
- Dedicated QA, SLA, & NOC teams
Semi- Dedicated Level-1 Support Staff – $300/staff/month
- 1 L1 technician
- 8 hours/day and 5 days/week availability
- Support via live chat/ helpdesk ticket
- Technician communication via Skype/MS Teams
- 100 tickets/month
- 30-minute response time
- 3-4 hours resolution time
- Window/Linux platform
- 5 servers
- 1 QA
Semi- Dedicated Level-2 Support Staff – $450/staff/month
- All features in Semi-Dedicated Level-1 Support Staff Plan, Plus:
- 1 L2 technician
- 4 to 12-hour resolution time
Semi- Dedicated Level-3 Support Staff – $600/staff/month
- All features in Semi-Dedicated Level-1 Support Staff Plan, Plus:
- 1 L3 technician
- 4 to 24-hour resolution time
- 30 tickets/month
Pay-Per-Ticket Support Plans
50 Tickets – $150/month ($3/resolved ticket)
- Customized support
- 24/7/365 Technical support
- 30-minute response time
- 4 to 8-hour resolution time
- Call forwarding
100 Tickets – $250/month ($2.50/resolved ticket)
- All features in 50-ticket support plan
250 Tickets – $500/month ($2/resolved ticket)
- All features in 50-ticket support plan
500 Tickets – $750/month ($1.50/resolved ticket)
- All features in 50-ticket support plan
1,000 Tickets – $1,250/month ($1.25/resolved ticket)
- All features in 50-ticket support plan
Server Monitoring & Management – Starts at $25/server/month
- 24/7 Server monitoring & management
- 15-minute emergency response time
- Hardware issue replication
- Server software update
- cPanel server management
- 3rd-party software installation
- Web services monitoring
- Log analysis
- Server enhancement
- Hosting support
Database Administration – Starts at $35/server/month
- Database migration
- Database backup & recovery
- Database maintenance
- Database monitoring
- Database performance optimization
- Database security
Server Security & Hardening – Starts at $25/server/month
- Initial Security scanning
- Monthly vulnerability scanning
- Antivirus install
- Brute force protection
- Rootkit scanners
- Apache security
- /tmp & /var/tmp directory security
- Logs removal (software)
- PHP & Web Server hardening
- MySQL enhancement
- CSF iptables firewall
Server Migration – Starts at $99/server/month
- Migration across various platforms
- Cloud infrastructure migration
- Server-Cloud migration
- Server-Server migration
- cPanel-cPanel migration
- cPanel-Plesk migration
- Plesk-cPanel migration
- Database migration
- Email migration
Hourly Server Management – by quote
- Server setup
- Server migration
- Server monitoring configuration
- Virtualization handling
- Backup restoration
- Backup configuration
- Firewall install
- Firewall configuration
- Server security auditing
- Control panel management
- Cloud management
Integrations
Integrations
eTechSupport integrates with:
- Amazon Web Services
- cPanel
- WHM
- WHMS
- Direct Admin
- CPremote
- Webmin
- WebsitePanel
- MongoDB
- Citrix
- PostgreSQL
- VMware
- RedHat
- Veeam
- Microsoft SQL Server
- R1Soft
- Windows Serve 2019
- IBM DB2
- HostBill
- Virtuozzo
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Frank Berton, Spark Solutions, PRM Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
eTechSupport is an MSP that employs experienced and innovative professionals to solve the infrastructure management and customer support challenges of web hosting companies.
Company Email
sales@etechsupport.net
Contact No.
Company's Address
eTechSupport
ESDS Software Solution Limited, Plot No. B- 24 & 25, NICE Industrial Area Satpur, MIDC, Nashik, Maharashtra 422007
India
eTechSupport Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Create forms on the fly without coding.
- Automatic creation of database tables along with implicit or explicit relationships.
- Provision to track changes made to data and maintain effective audit trial.
- Manage data flow by just mapping forms without the need to write code.
- Forms are published with options to list data entered in forms in a tabular format that can be filtered on various criteria. The list can be printed, exported to XL. The list will be able to manage large volumes of data.
- Provision to search for transactional data on any field in the form or transaction.
- Inbuilt report writers, PDF designer and integration with MS Word for creating free-form reports (Iview) is part of the platform.
- Define roles and users along with access control.
- The apps developed can be used as a desktop application or as a web application.
- The apps developed in a development instance can be published to cloud platform with ease.
- Export data from any form/reports from the app to an XL or a CSV file or a user-defined file format.
- Exchange data with other apps in an asynchronous mode or through web services.
- A complete control on the CSS and presentation layer of the app.
- The data structures are open and can be used by any other app with sufficient rights.
- The app developed can be made available in multiple languages.
- The platform can be integrated with the email servers, SMS gateway, payment gateway and a standard content management system.
Pricing Info
Axpert’s SMB and enterprise pricing information is available only upon request. Contact Agile Labs for more product details, and ask for your quote.
Integrations
Axpert can be integrated with any third party applications/devices
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bangalore Metro Rail, Karnataka State Beverages
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An Agile application development platform designed to simplify the process of developing applications for both corporate environment use and government agencies.
Company Email
marketing@agile-labs.com
Contact No.
Company's Address
Pixel Park A - FLoor 1
PESIT South Campus
Electronics City P.O
Bangalore - 560 100
India
Axpert Comparisons
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Almost as essential as functionalities and client support level are pricing packages offered by eTechSupport and Axpert. While pricing should not be a deciding factor it’s definitely an important thing to consider. You should expect a flexible pricing plan that can be adjusted to your business size and painlessly scaled up if your team grows. Be sure that you don’t pick pricing plans that include extra tools that you won’t find useful and always try to contact with the vendor directly as enterprises can often count on special pricing. You should also check out a free trial or demo of each software to spend at least some time working with it. It’s a valuable experience that doesn’t ask you to spend any money and offers a reliable overview of what it feels like to work with eTechSupport and Axpert.
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