eTechSupport
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Support Outsourcing
- Experienced Technicians
- Dedicated & Semi-Dedicated Staff
- 24/7 Customer Support
- Quality Assurance
- Technician Communication
- Data Center Coordination
- Multiple Support Channels
- Server Monitoring & Management
- Security & Hardening
- Database Management
- Infrastructure Migration
Pricing Info
Pricing Info
eTechSupport provides several enterprise pricing plans for web hosting companies and businesses to choose from. You can avail monthly or hourly administration, full web hosting support, dedicated or semi-dedicated support staffing, and ticket-based support services plans. Here are the details:
Web Hosting Support – Starts at $499/month
- 24/7/365 Technical support
- L1, L2, & L3 technicians
- Staff with VMware, cPanel, & Redhat certifications
- Quality analyst
- Direct email & chat communication with technicians
- Secure storage of SOPs & server credentials
- Server monitoring & troubleshooting
- Server hardware & software auditing
- Data center coordination
- Month reporting
Support Staffing Plans
Dedicated Level-1 Support Staff – $249/staff/month
- 24/7 Engineers
- Customized support
- Support via phone, live chat, Skype, & helpdesk ticket
- Support for billing & pre-sales
- Server installation & provisioning
- Server management
- Server monitoring
Dedicated Level-2 Support Staff – $549/staff/month
- All features in Dedicated Level-1 Support Staff Plan, Plus:
- Server migration support
- Emergency server support
- System management
Dedicated Level-3 Support Staff – $849/staff/month
- All features in Dedicated Level-2 Support Staff Plan, Plus:
- Security audit/month
- Server improvement
- Bash or shell scripting
- Dedicated QA, SLA, & NOC teams
Semi- Dedicated Level-1 Support Staff – $300/staff/month
- 1 L1 technician
- 8 hours/day and 5 days/week availability
- Support via live chat/ helpdesk ticket
- Technician communication via Skype/MS Teams
- 100 tickets/month
- 30-minute response time
- 3-4 hours resolution time
- Window/Linux platform
- 5 servers
- 1 QA
Semi- Dedicated Level-2 Support Staff – $450/staff/month
- All features in Semi-Dedicated Level-1 Support Staff Plan, Plus:
- 1 L2 technician
- 4 to 12-hour resolution time
Semi- Dedicated Level-3 Support Staff – $600/staff/month
- All features in Semi-Dedicated Level-1 Support Staff Plan, Plus:
- 1 L3 technician
- 4 to 24-hour resolution time
- 30 tickets/month
Pay-Per-Ticket Support Plans
50 Tickets – $150/month ($3/resolved ticket)
- Customized support
- 24/7/365 Technical support
- 30-minute response time
- 4 to 8-hour resolution time
- Call forwarding
100 Tickets – $250/month ($2.50/resolved ticket)
- All features in 50-ticket support plan
250 Tickets – $500/month ($2/resolved ticket)
- All features in 50-ticket support plan
500 Tickets – $750/month ($1.50/resolved ticket)
- All features in 50-ticket support plan
1,000 Tickets – $1,250/month ($1.25/resolved ticket)
- All features in 50-ticket support plan
Server Monitoring & Management – Starts at $25/server/month
- 24/7 Server monitoring & management
- 15-minute emergency response time
- Hardware issue replication
- Server software update
- cPanel server management
- 3rd-party software installation
- Web services monitoring
- Log analysis
- Server enhancement
- Hosting support
Database Administration – Starts at $35/server/month
- Database migration
- Database backup & recovery
- Database maintenance
- Database monitoring
- Database performance optimization
- Database security
Server Security & Hardening – Starts at $25/server/month
- Initial Security scanning
- Monthly vulnerability scanning
- Antivirus install
- Brute force protection
- Rootkit scanners
- Apache security
- /tmp & /var/tmp directory security
- Logs removal (software)
- PHP & Web Server hardening
- MySQL enhancement
- CSF iptables firewall
Server Migration – Starts at $99/server/month
- Migration across various platforms
- Cloud infrastructure migration
- Server-Cloud migration
- Server-Server migration
- cPanel-cPanel migration
- cPanel-Plesk migration
- Plesk-cPanel migration
- Database migration
- Email migration
Hourly Server Management – by quote
- Server setup
- Server migration
- Server monitoring configuration
- Virtualization handling
- Backup restoration
- Backup configuration
- Firewall install
- Firewall configuration
- Server security auditing
- Control panel management
- Cloud management
Integrations
Integrations
eTechSupport integrates with:
- Amazon Web Services
- cPanel
- WHM
- WHMS
- Direct Admin
- CPremote
- Webmin
- WebsitePanel
- MongoDB
- Citrix
- PostgreSQL
- VMware
- RedHat
- Veeam
- Microsoft SQL Server
- R1Soft
- Windows Serve 2019
- IBM DB2
- HostBill
- Virtuozzo
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Frank Berton, Spark Solutions, PRM Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
eTechSupport is an MSP that employs experienced and innovative professionals to solve the infrastructure management and customer support challenges of web hosting companies.
Company Email
sales@etechsupport.net
Contact No.
Company's Address
eTechSupport
ESDS Software Solution Limited, Plot No. B- 24 & 25, NICE Industrial Area Satpur, MIDC, Nashik, Maharashtra 422007
India
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Cloud-based
- Simple to use
- Data visualization
- Data dashboard
- Interact using intuitive charts and sophisticated analytics
- Integrate dynamically with any data source
- Visualize KPIs and access business data underlying dashboards
- Data visualization enables users with faster insight
- Dashboard software that requires minimal training
- Navigate dashboards and scorecards
- User-tailored dashboards and scorecards
- Easily change time periods and filter
- Customizable views
- Navigate quickly across various levels of data
- Unified 360-degree visual view of your company
- Designed to fit growing and changing analytics needs
Pricing Info
Adaptive Discovery is licensed on a subscription basis. Its prices are based on the following:
- Products
- Number of instances
- Options
- Number and type of seats licensed
- Connectors
- Duration of the contract
Products
You can use Adaptive Discovery on its own or as part of Adaptive Suite, which includes other company’s tools.
Instances
You can use Adaptive Discovery based on the number of instances you need it to perform various operations or functions.
Options
Adaptive Discovery is available in two editions. Adaptive Discovery Professional gives you dashboards and analytics on Adaptive Planning and Adaptive Consolidation data. On the other hand, Adaptive Discovery Enterprise expands Adaptive Discovery with the inclusion of business data from across the enterprise, beyond your company’s planning and consolidated financials. Intuitive visual dashboards and interactive analysis enable business users to easily understand opportunities and find the best course of action.
Seat Types
There are five available seat types, three of which apply in Adaptive Discovery:
- Administrative Users – Administrators can access and configure aspects of Adaptive Discovery.
- Standard Users – Standard Discovery users are given controlled access to data and functionality. Administrators can also grant various and different access to standard users.
- View Only Users – Discovery View Only users can view charts and dashboards, but cannot create or modify them.
Connectors
Adaptive Connectors are part of a complete range of integration choices for general ledgers and other enterprise applications. Connectors enable automated data integration between Adaptive Discovery and other enterprise systems and databases.
Contract Duration
Subscription licenses are available for a year, or for multiple years.
For more specific information about pricing, contact the company for pricing details.
Integrations
No information available
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Yamaha, Toyota, Siemens, Coca-Cola
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
The only cloud dashboard software and visual analytics that’s designed for use by executives, line-of-business managers, data analysts, finance and operations.
Company Email
info@adaptiveinsights.com
Contact No.
Company's Address
3350 W. Bayshore Road, Suite 200 Palo Alto, CA 94303 Palo Alto, CA 94303 United States
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If you research various IT Management Software solutions you shouldn’t simply study their features list and available pricing plans. Keep in mind the app must be meeting your requirements and business so the more flexible their offer the better. Explore what OSes are supported by eTechSupport and Adaptive Discovery and make sure you will obtain mobile support for whatever devices you work on in your company. You should also learn which languages and countries are supported, as this could be a deal breaker for many businesses.
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