Syxsense
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Support Outsourcing
- Experienced Technicians
- Dedicated & Semi-Dedicated Staff
- 24/7 Customer Support
- Quality Assurance
- Technician Communication
- Data Center Coordination
- Multiple Support Channels
- Server Monitoring & Management
- Security & Hardening
- Database Management
- Infrastructure Migration
Pricing Info
Pricing Info
eTechSupport provides several enterprise pricing plans for web hosting companies and businesses to choose from. You can avail monthly or hourly administration, full web hosting support, dedicated or semi-dedicated support staffing, and ticket-based support services plans. Here are the details:
Web Hosting Support – Starts at $499/month
- 24/7/365 Technical support
- L1, L2, & L3 technicians
- Staff with VMware, cPanel, & Redhat certifications
- Quality analyst
- Direct email & chat communication with technicians
- Secure storage of SOPs & server credentials
- Server monitoring & troubleshooting
- Server hardware & software auditing
- Data center coordination
- Month reporting
Support Staffing Plans
Dedicated Level-1 Support Staff – $249/staff/month
- 24/7 Engineers
- Customized support
- Support via phone, live chat, Skype, & helpdesk ticket
- Support for billing & pre-sales
- Server installation & provisioning
- Server management
- Server monitoring
Dedicated Level-2 Support Staff – $549/staff/month
- All features in Dedicated Level-1 Support Staff Plan, Plus:
- Server migration support
- Emergency server support
- System management
Dedicated Level-3 Support Staff – $849/staff/month
- All features in Dedicated Level-2 Support Staff Plan, Plus:
- Security audit/month
- Server improvement
- Bash or shell scripting
- Dedicated QA, SLA, & NOC teams
Semi- Dedicated Level-1 Support Staff – $300/staff/month
- 1 L1 technician
- 8 hours/day and 5 days/week availability
- Support via live chat/ helpdesk ticket
- Technician communication via Skype/MS Teams
- 100 tickets/month
- 30-minute response time
- 3-4 hours resolution time
- Window/Linux platform
- 5 servers
- 1 QA
Semi- Dedicated Level-2 Support Staff – $450/staff/month
- All features in Semi-Dedicated Level-1 Support Staff Plan, Plus:
- 1 L2 technician
- 4 to 12-hour resolution time
Semi- Dedicated Level-3 Support Staff – $600/staff/month
- All features in Semi-Dedicated Level-1 Support Staff Plan, Plus:
- 1 L3 technician
- 4 to 24-hour resolution time
- 30 tickets/month
Pay-Per-Ticket Support Plans
50 Tickets – $150/month ($3/resolved ticket)
- Customized support
- 24/7/365 Technical support
- 30-minute response time
- 4 to 8-hour resolution time
- Call forwarding
100 Tickets – $250/month ($2.50/resolved ticket)
- All features in 50-ticket support plan
250 Tickets – $500/month ($2/resolved ticket)
- All features in 50-ticket support plan
500 Tickets – $750/month ($1.50/resolved ticket)
- All features in 50-ticket support plan
1,000 Tickets – $1,250/month ($1.25/resolved ticket)
- All features in 50-ticket support plan
Server Monitoring & Management – Starts at $25/server/month
- 24/7 Server monitoring & management
- 15-minute emergency response time
- Hardware issue replication
- Server software update
- cPanel server management
- 3rd-party software installation
- Web services monitoring
- Log analysis
- Server enhancement
- Hosting support
Database Administration – Starts at $35/server/month
- Database migration
- Database backup & recovery
- Database maintenance
- Database monitoring
- Database performance optimization
- Database security
Server Security & Hardening – Starts at $25/server/month
- Initial Security scanning
- Monthly vulnerability scanning
- Antivirus install
- Brute force protection
- Rootkit scanners
- Apache security
- /tmp & /var/tmp directory security
- Logs removal (software)
- PHP & Web Server hardening
- MySQL enhancement
- CSF iptables firewall
Server Migration – Starts at $99/server/month
- Migration across various platforms
- Cloud infrastructure migration
- Server-Cloud migration
- Server-Server migration
- cPanel-cPanel migration
- cPanel-Plesk migration
- Plesk-cPanel migration
- Database migration
- Email migration
Hourly Server Management – by quote
- Server setup
- Server migration
- Server monitoring configuration
- Virtualization handling
- Backup restoration
- Backup configuration
- Firewall install
- Firewall configuration
- Server security auditing
- Control panel management
- Cloud management
Integrations
Integrations
eTechSupport integrates with:
- Amazon Web Services
- cPanel
- WHM
- WHMS
- Direct Admin
- CPremote
- Webmin
- WebsitePanel
- MongoDB
- Citrix
- PostgreSQL
- VMware
- RedHat
- Veeam
- Microsoft SQL Server
- R1Soft
- Windows Serve 2019
- IBM DB2
- HostBill
- Virtuozzo
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Frank Berton, Spark Solutions, PRM Solutions
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
eTechSupport is an MSP that employs experienced and innovative professionals to solve the infrastructure management and customer support challenges of web hosting companies.
Company Email
sales@etechsupport.net
Contact No.
Company's Address
eTechSupport
ESDS Software Solution Limited, Plot No. B- 24 & 25, NICE Industrial Area Satpur, MIDC, Nashik, Maharashtra 422007
India
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Patch management
- Vulnerability scanning and management
- Automated device quarantine
- Software distribution
- Multi-point remote device management
- Network discovery and inventory
- Extensive patch management options
- Network device map
- Remote access tools
- Two-factor authentication
- Inventory history
- IoT device management
- Hardware and software auditing
- Centralized global deployments
- Automated and predictive threat detection
- Custom reporting
- Multiple OS support
- Activity and change tracking
Pricing Info
Syxsense offers two pricing packages to choose from. The pricing of the plans varies based on the functionalities you require. Should you want to learn more about what this platform has to offer, the vendor also has a 14-day free trial plan.
Syxsense Manage – From $600/year
- Up to 10 Devices
- Up to 500GB Cloud Storage Capacity
- Device Discovery
- OS and Third-Party Patching
- AI and Voice Control
- Remote Control
- End-User Access
- Inventory for Hardware and Software
- Custom Data Fields
- Wake on LAN
- Auditing Module
- Patch Management
- Software Distribution
- Logical Air Gap Relay
- Maintenance Dashboard
- Reporting Module
- Customer Support (Chat, Email, and Phone)
- Onboarding Services
Syxsense Secure – From $960/year
- Up to 10 Devices
- Up to 100GB Cloud Storage Capacity
- Unlimited Console User Accounts
- Syxsense Cortex function
- Vulnerability Scanning Options
- Threat Alerts
- Security Management
- Device Location Maps
- Maintenance Dashboard
- End-User Access
- Wake on LAN
- Device Tools
- Auditing Module
- Reporting Module
- Network and Site Maps
- Device Timeline
- Device Discovery
- Inventory for Hardware and Software
- OS and Third-Party Patching
- Patch Management
- Software Distribution
- AI and Voice Control
- Inventory History
- Custom Data Fields
- Remote Control
- Logical Air Gap Relay
- Priority Support on Phone
- Live Onboarding Services
Integrations
Syxsense integrates with a number of third-party vendors, including Oracle and Microsoft Office 365.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Best Western, Netgear, Wiley
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A comprehensive solution that combines IT management, remote device tracking, and security vulnerability scanning in one hub. With this platform, you can easily track, scan, and audit devices from any IP-enabled device on their network. What is more, it has AI-driven solutions so you can ensure that your devices remain protected from cyber threats at all times.
Company Email
info@syxsense.com
Contact No.
Company's Address
65 Enterprise
Aliso Viejo, CA 92656
USA
Syxsense Comparisons
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In the event you are still having doubts about which product will perform best for your company it may be a sound idea to examine each service’s social metrics. These metrics are frequently a sign of how popular a given software is and how wide is its online presence. For instance eTechSupport Twitter profile has currently 39 followers. At the same time Syxsense Twitter is followed by 14 users.
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