LiveAgent
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Multi-User
- Dashboard
- Online Survey
- Paper Survey
- Phone Survey
- Kiosk Survey
- Mobile Survey
- Site Intercept Survey
- Data Visualization
- Data Export
- Data Analysis Tools
- Contact Management
- 360 Degree Feedback
- Feedback Management
- Email Integration
- Email Distribution
- Embeddable Survey
- Multiple Question Types
- Question Branching
- Question Library
- Offline Response Collection
- Skip Logic
- Templates
- Attendance Tracking
- File Sharing
- External Integrations
- Supports Audio/Images/Video
Pricing Info
Pricing Info
Enalyzer’s FREE plan comes with the standard features, such as common question types, advanced survey routing, integration with 750+ apps via Zapier, and more! Other pricing plans are available to suit your budget, number of users and survey requirements. This wide range of price points makes Enalyzer one of the most cost-effective survey tools out in the market. There are also multi-user plans that come with volume discounts and tailor-made services. You can contact the vendor for more pricing details or start with a free account.
Free
- Standard features
- 100 respondents
- Unlimited surveys
- Unlimited questions
- Unlimited reports
- Online help center
Basic – $32/month
- More features
- 500 respondents
- Unlimited surveys
- Unlimited questions
- Unlimited reports
- Email support
Pro – $110/month
- All Features
- 10,000 respondents
- Unlimited surveys
- Unlimited questions
- Unlimited responses
- Phone support
Team Plan
- For a team of 1 to 5 users
- Discounts for additional users on the same team
- Offered on an annual basis
Enterprise Plan
- For large businesses or organizations
- Annual subscription at a fixed price
- Subscription for fixed number of users or unlimited users
- Added discounts for multi-year subscription
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Microsoft, Carlsberg, Telenor
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A responsive, mobile-ready survey and polling web app for individuals and businesses.
Company Email
marketing@enalyzer.com
Company's Address
71 Stevenson Street
San Francisco, California 94105, USA
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Ticket Management
- Universal inbox
- Ticketing
- Hybrid ticket stream
- Automated ticket distribution
- Rules
- Time Rules
- Responsibility
- Departments
- Tags
- Service-Level-Agreement (SLA)
- Business hours
- Contact groups
- Contacts
- Agents
- Companies
- Contact fields
- Ticket fields
- SPAM filters
- Pause
- Filters
- Notes
- Ticket/Customer insights (CRM)
- Canned messages (Macros)
- Predefined answers
- Attachments
- Email notifications
- Agent collision detection
- Agent ranking
- Contact forms
- Contact form gallery
Live Chat
- Real-time chat
- Proactive chat invitations
- Chat button gallery
- Chat invitation gallery
- Chats overview
- Chat history
- Online visitors
- Chat distribution
- Real-time typing view
Social
Reporting
- Analytics overview
- Performance report
- Agent ranking overview
- Department report
- Tag reports
- SLA Compliance report
- SLA Log report
- Agent availability
- Agent report
- Channel report
Support Portal
- Customer portal
- Knowledgebase
- Forum
- Feedback & Suggestions
Gamification
- Gamification
- Rewards & Badges
- Levels
- Benchmarks and Leaderboards
Multilingual
- 39 translations available
- Language adaptable widgets
Pricing Info
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following plans are available:
Free: – $0
- 7 days ticket history
- 1 Incoming email acc.
- 1 Outgoing email acc.
- 1 Chat button
- 1 Custom filter/agent
- Customer portal
- Knowledge base
- White Glove Setup
Small Plan: $9/agent/month
- 1 Incoming email account
- 1 Outgoing email account
- 1 Live chat button
- Chat satisfaction surveys
- 1 API key + integration
- Knowledge base
- Customer Service
- White Glove Setup
Medium Plan: $29/agent/month
- Everything in Small plan
- Call center support
- 10 departments
- Interactive voice response
- Product training
- Custom domain hosting
- 20 Event rules
- 10 Time rules
- 5 SLA levels
Large Plan: $49/agent/month
- Everything in Medium plan
- 1 Whatsapp account
- 30 departments
- Multi-Knowledge base
- Senior account manager
- 2 Knowledge bases
- 100 Event rules
- Time report
- 10 SLA levels
- Audit log
Enterprise: $69/agent/month
- Includes all features from the Large plan
- Dedicated key account manager
- Priority support
- Assisted Whatsapp integration
- Custom billing setup
- Scheduled release management
- Service review call and reports
- Up to 40 custom roles
- Multileveled knowledge base
- Assisted channels integration
Integrations
LiveAgent supports over 195+ integrations including all major services, such as:
- Slack
- Shopify
- Pipedrive
- AWeber
- GetResponse
- MailChimp
- 2Checkout
- Braintree
- MagentoGo
- Opencart
- PrestaShop
- 3dcart
- Shopify
- CS-Cart
- Bigcommerce
- Actinic
- Fortune 3
- Volusion
- CoreCommerce
- X-Cart
- Adobe Business Catalyst
- Wordpress
- Joomla
- Drupal
- Weebly
- Wix
- GoDaddy
- SquareSpace
- Web.com
- Express Engine
- Highrise
- Nicereply
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
Company Email
support@liveagent.com
Contact No.
Company's Address
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
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When you choose a app that you think will be an actual asset for your team you shouldn’t just limit yourself to what reviewers have to say about it. In many cases personal experience with the app may be different, depending on your own preferences and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for every solution to give you a reliable impression of how real users of Enalyzer and LiveAgent evaluate their contact with the service. Our algorithm is based on detailed analysis of product appearances on other websites, social media as well as blogs, so you will receive a full and reliable landscape of what other users think about every app. In this example Enalyzer has a total satisfaction rating at N/A% while for LiveAgent 99% of users express they had a positive experience with it.
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