What is better Ecrion Engage or Birdeye? Getting the appropriate Customer Experience Management Software product is as straightforward as comparing the strong and weaker functionalities and terms offered by Ecrion Engage and Birdeye. Here you can also match their general scores: 7.5 for Ecrion Engage vs. 9.0 for Birdeye. Or you can look at their general user satisfaction rating, N/A% for Ecrion Engage vs. 97% for Birdeye.
We suggest that you spend some time to analyze their specific functions and decide which one is the better alternative for your company. Likewise, bear in mind to factor in your company’s or industry’s special situation, for instance, a multilingual software for a global company or a mobile platform to help you work away from your office.
At the moment, the top solutions in our Customer Experience Management Software category are: Alchemer, Smartlook, Zendesk.
Ecrion Engage is a platform designed to help organizations take their customer engagement to the next level. Mid to large businesses can especially benefit from its broad set of features. If you are interested in this product, you can request custom enterprise pricing by phone or email.
An end-to-end customer communications management platform that lets you build stronger relationships with consumers every step of their personal journeys.
Birdeye integrates with over 3,000 software systems to automate reviews, online visibility, operations, and revenue. Among the third-party applications that Birdeye integrates with include the following:
Cro Software Solutions
FreshBooks
InvoiceASAP
MoverBase
Peachtree
QuickBooks Desktop
QuickBooks Online
Square
The Edge
Zoho CRM
Birdeye also seamlessly integrates with Google apps and services:
Google private API for Reviews
Google My Business
Google Messaging
Google Maps
Google Knowledge Panel
Advanced Google analytics
Google single sign-in
Google Seller Ratings
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AMN Healthcare, Boardwalk, Ace Rent-a-Car
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing.
Please keep in mind that while both Ecrion Engage and Birdeye may offer an excellent set of features each software may be aimed at a different company size. If you are comparing features you may want to pay attention to a business size they are aimed at. Some functionalities could scale up efficiently for big enterprises but if you have a small or mid-sized company it’s usually better to avoid paying for advanced functionalities that you may never have a chance to use.
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