Deskpro
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Email to Ticket Conversion
- Ticket Form Builder
- Departments
- Custom Fields
- Agent Ticket Notes
- Ticket Triggers
- Ticket Escalations
- Ticket Logs
- Quick Search
- Ticket Macros
- Mass Actions
- Drag and Drop Attachments
- Ticket Tasks
- Labels
- Agent Teams
- CC’ed Users
- Ticket Merge
- Ticket Flags
- Quick Grouping
- Ticket Filters
- Table View / CSV Export
- Customizable Views
- Agent Email Reply
- Text Snippets
- Print & PDF
- Agent Create Ticket
- Google Apps Integration
- Knowledgebase Categorisation
- Comments
- Pro Active Search
- Revision History
- Search Engine Optimization (SEO)
- Content Validation
- WYSIWYG Editor
- Search
- Glossary
- News
- Downloads
- Draft Content
- Related Content
- Live Chat
- Feedback
- Branding
- Reporting
- Cloud or Self Host
- Integrate and SS)
- Teamwork
- CRM
- Multilingual
- Support
Pricing Info
Pricing Info
Give your team the power, control and customization they need to build stronger customer relationships on a secure and trusted platform. Deskpro offers 3 pricing options:
Team: $29 per agent/month
- Cloud or On-Premise Deployment
- Standard Support
- Multi-channels
- Automations
- CRM
- Customization
- Help Center
- 1000+ Apps & Integrations
- Full REST API
- Multi-Brand
- Localization
- iOS & Android Apps
- Reporting
- Search
- Voice
- ISO 27001 Certified
- ITIL
- Data Center Choice (US/EU/UK)
- Two-Factor Authentication
Professional: $59 per agent/month
Everything in Team, plus:
- Premium Support 24/5
- Multi-Accounts
- Named Account Manager
- Auto-Translate
- NEW
- Uptime SLA
- Larger Attachments
- Beta Features
- Extended Multi-Brand
- Unbranding / Whitelabelling
- Custom Reports
- Collections (soon)
- Chatbots (soon)
Enterprise: Get in touch for pricing
Everything in Professional, plus:
- Enterprise Support 24/7
- Unlimited Multi-Brand
- Data Center Choice (Global)
- Product Previews
- Free Agent Certification
- Free Onboarding
- Quarterly Health Checks
- Sandbox
- Net 30 Payment
- Enterprise Uptime SLA
- Security Reviews
- Extended API Rate Limit (soon)
- Unlimited Multi-Accounts (soon)
- HIPAA & SOC 2 Type II (soon)
- Support SLA
- Custom Feature Development
- Custom Contracts
Integrations
Integrations
Deskpro supports integrations with the following business systems and applications:
- JIRA
- Highrise
- Salesforce
- Trello
- HipChat
- Magento
- Microsoft Translator
- Active Directory
- LDAP
- SAML
- OneLogin
- Okta
- Google+
- eZ Publish
- Twilio
- Clickatell
- phpBB
- Joomla
- vBulletin
- Xenforo
- Full REST API and PHP SDK plus apps/widget framework for custom integrations.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Xerox, Mariner Software, Pure Digital Radios
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Helpdesk Software that is powerful yet simple, affordable, multi–channel and with your choice of hosting in our cloud or on your server.
Company Email
support@deskpro.com
Contact No.
Company's Address
Innovation Warehouse, 1 East Poultry Avenue, EC1A 9PT. London. United Kingdom
Deskpro Comparisons
Popular Deskpro Alternatives
NOAWARDS
YET
Pricing:
Starting from $29
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- One Click
- Firewall Friendly
- Multiple Connection Methods
- Compatibility with any Java-enabled device
- Compatible with Windows, OS, iOS, and Android
- No Administrative privileges Required
- Multi-Session Handling
- Windows UA Compatible
- Advanced Remote Desktop
- Auto Scale, Auto Scroll and Full Screen
- Service Monitoring
- Session Recording
- Tailor your support
- Groups and Departments
- Advanced Computer Management
- Instant Notifications
- Exclusive Link
- Website integration
- Admin Area Mobile
- FREE Remote Monitoring
- Multi-Monitor Navigation
- Blank Remote Screen
- Block remote keyboard and mouse
- Laser Pointer
- Powerful system shell
- File Transfer
- Detailed System Information Module
- Port Forwarding
- Reboot and Reconnect with autologon
- Install as a server
- Compatible with Windows TS/RDP
- Integrated VoIP conference
- Collaborative sessions with multiple technicians
- Share your screen with clients
- Pause or transfer sessions
- Run the console from a Terminal Server
- TCP Direct Mode
- Save time with keyboard shortcuts
- Wake-on Lan
- End-User Module
Pricing Info
Business can avail of BeAnywhere Support Express in 4 different bundles.
Free
- 1 Tech
- Forever Free
- No Unattended Support
- 5 Sessions a day
- Mail Support
Lite ($29/month)
- 1 Tech
- Unlimited Sessions
- No Unattended Support
- Free Updates
- Full Support
Business ($79/month)
- 3 Techs
- 100 Agents per lic.
- 5 RMM Lite Licenses
- Collaborative Sessions
- Port Forwarding
Corporate ($599/12 months)
- 1 Tech
- 300 Agents per lic.
- 10 RMM Lite Licenses
- Premium Features
Integrations
BeAnywhere Support Express supports the following integrations:
- BeAnywhere inSight
- BitDefender
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tech CL, POS Informatics, Softideia, Solunet
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
The best-in-class remote solution available on the market offering the industry's fastest protocol
Company Email
contact@beanywhere.com
Contact No.
Company's Address
Lote 1.07.1 Y
Alameda dos Oceanos
Parque das Nacoes, Escritorio
1990-208 Lisbon
Portugal
BeAnywhere Support Express Comparisons
Popular BeAnywhere Support Express Alternatives
In case you are still having doubts about which solution will be best for your business it might be a good idea to take a look at each service’s social metrics. Such metrics are frequently a way to see how popular every app is and how large is its online presence. For instance Deskpro Twitter account has currently 1601 followers. At the same time BeAnywhere Support Express Twitter is followed by 351 users.
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