Freshservice
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- 80+ turn-key integrations for data aggregation
- Clean graphs of StatsD and other integrations
- Slice and dice graphs and alerts by tags, roles, and more
- Easy-to-use search for hosts, metrics, and tags
- Alert notifications via e-mail and PagerDuty
- Full API access
- Out-of-the-box and customizable monitoring dashboards
- Easy way to compute rates, ratios, averages, or integrals
- Sampling intervals of 10 seconds
- Mute all alerts with 1 click during upgrades and maintenance
- Tools for team collaboration
Pricing Info
Pricing Info
Datadog provides one free bundle and two priced plans:
Free Plan – $0
- For 1 to 5 hosts
- Core collection and visualization features
- 1-day metric retention
- Discussion group started
Pro Plan – $15/host/month (billed annually) or $18 monthly
- Core features plus alerting, custom metrics, and more
- APM available
- For any number of hosts
- 15-month metric retention
- Chat and email support
Enterprise Plan – $23/host/month (billed annually) or $27 monthly
- All product features, advanced administration and reporting
- APM available
- For 100+ hosts
- 15-month metric retention
- Premium support
Volume discounts available for 1000+ hosts. Contact the company.
Integrations
Integrations
- Airbrake
- Amazon
- Apache
- Cacti
- Capistrano
- Cassandra
- Centos
- CHEF
- CouchDB
- Debian
- Docker
- Fabric
- Git
- Github
- Google Cloud Platform
- Microsoft IIS
- Java
- Jenkins
- MemCached
- MongoDB
- MySQL
- Nagios
- Microsoft Net
- New Relic
- NGinx
- Node
- MAC OS X
- PagerDuty
- PHP
- Pingdom
- PuppetLabs
- Python
- RedHat
- Redis
- Ruby
- Splunk
- Apache Tomcat
- Ubuntu
- Varnish Cache
- Windows
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Samsung, Hearst Magazines, Adobe, EA, HP, Citrix, Facebook, Spotify
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
This platform helps IT experts and app developers to easily monitor the performance of IT assets, collect relevant data, and generate reports for actionable insights. This approach allows the framing of efficient app management and ultimately better customer service.
Company Email
info@datadoghq.com
Contact No.
Company's Address
286 Fifth Avenue, 12th Floor
New York, NY 10001
Datadog Comparisons
Popular Datadog Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Basic Ticketing
- Self Service Portal
- Knowledge Base
- Intelligent Automation Tools
- CMDB
- SLA Management
- Scheduler
- Agent Collision
- Service Catalog
- Contract Management
- Asset Reporting
- Basic Reporting
- Advanced Reporting
- Enterprise Reporting
- Portal Customization
- Widgets
- MSP Plugin
- Unlimited Mailboxes
- Custom Mailbox
- Domain Mapping
- IP Whitelisting
- Time Tracking
- Announcements
- Satisfaction Surveys
- Incident Management
- Problem Management
- Change Management
- Release Management
- Multiple Portal Languages
- Multiple SLA Policies
- Multiple Business Hours
- Customizable Agent Roles
- Priority Matrix
- Round Robin
- 1 Free Custom SSL
- Integrated Game Mechanics
Pricing Info
Freshservice offers four plans for modern enterprises. It has a 21-day free trial where you access all its features. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Starter – $19/agent/month, billed annually ($29/agent/month)
- 1,000 orchestration transactions per month per account
- Incident management
- Knowledge base
- Self-service portal
- SLA management
- Workflow automator
- Orchestration
- Access controls starter
- Analytics starter
- Multiple portal languages
- Custom SSL
- Marketplace apps
- Mobile apps
Growth – $49/agent/month, billed annually ($59/agent/month)
- 2,000 orchestration transactions per month per account
- Service catalog
- Asset management (100 free assets)
- Purchase order management
- Employee onboarding
- Portal customization
- MSP mode
- Multiple SLAs
- Business rules
- Approval workflows
- Business hours
Pro – $99/agent/month, billed annually ($119/agent/month)
- 5,000 orchestration transactions per month per account
- Problem management
- Change management
- Release management
- Project management
- Software license management
- Contract management
- Alert management
- Analytics pro
- Access controls pro
- Team dashboards
- IP range restrictions
Enterprise – By quote
- 20,000 orchestration transactions per month per account
- Sandbox
- Audit logs
- HIPAA Compliance
- Dedicated customer success manager
- Freddy Virtual Agent on MS Teams with 2,000 suggestions per month per account (Beta)
- Freddy Agent Assist (Beta)
Integrations
Native Integrations
- Salesforce
- Sugar CRM
- Capsule
- FreshBooks
- Atlassian Jira
- Harvest
- Google Apps
- Google Calendar
- Google Analytics
- Google Contacts
- Gmail Gadgets
- Google Hangouts
- Google Drive
- LogMeIn Rescue
- HelpOnClick
- iContact
- Zoho CRM
- Snap Engage
- Nimble
- Shopify
- FetchFlow
- Knowlarity
- MailChimp
- Campaign Monitor
- Highrise
- Olark
- Constant Contact
- WorkFlowMax
- SurveyMonkey
- Dropbox
- Screenr
- PivotalTracker
- Zapier
- Batchbook
- Amazon Web Services
- Bomgar
- Box
Third party Integrations
- Userlike
- Magento
- Woo Themes
- OneSky
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American National Bank, Battery Giant, Rubik
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Company Email
support@freshservice.com
Contact No.
Company's Address
311 California St.
San Francisco, CA, 94104
USA
Freshservice Comparisons
Popular Freshservice Alternatives
If you continue having second thoughts about which product will be best for your business it might be a sound idea to take a look at each service’s social metrics. Such metrics are quite often a sign of how popular each app is and how extensive is its online presence. For instance Datadog Twitter account has currently 81 followers. At the same time Freshservice Twitter is followed by 1113 users.
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