What is better CustomerSure or Medallia? With a wide range of functionalities, pricing, terms, and more to evaluate, choosing the right Customer Support Software for your company is challenging. Nevertheless by working with our system, it is simple to match the features of CustomerSure and Medallia including their general score, respectively as: 7.4 and 6.8 for overall score and N/A% and 98% for user satisfaction.
You can also review them feature by feature and see which application is a more suitable fit for your company. Don’t forget to ask for a demo first before subscribing to experience how the program can help you in practical situations.
In case you you need to quickly find the more reliable according to our review team we advise you try out one of these services: .
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
If you continue having second thoughts about which service will perform best in your case it might be a good idea to analyze each service’s social metrics. These metrics are quite often a sign of how popular a given service is and how wide is its online presence. For example CustomerSure Twitter account has currently 848 followers. At the same time Medallia Twitter is followed by 6228 users.
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