Desk.com
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Internet Usage Monitoring
- Application and Device Control
- Endpoint Security
- Employee Monitoring
- Web Filtering
- Reporting and Analytics
- Productivity Assessment
- Remote Work Monitoring
- Access Control
- Customizable Policies
Pricing Info
Pricing Info
CurrentWare offers different pricing plans suited for various business types and a 14-day trial for each plan. Contact the vendor for a free demo with a personalized consultation.
AccessPatrol – $6/user/month (billed annually)
- 10-99 users
- Block USBs
- Allow List
- Block Files
- USB Reports
- USB Alerts
- Access Code
BrowseControl– $6/user/month (billed annually)
- 10-99 users
- URL Filter
- Category Filter
- App Blocker
- Port Filter
- Time Controls
- Block Message
BrowseReporter – $6/user/month (billed annually)
- 10-99 users
- Web Browsing
- Software Use
- Productivity
- Screenshots
- Idle Time
- Bandwidth Use
enPowerManager – $6/user/month (billed annually)
- Control Power
- Logon Tracking
- Power Reports
- Scheduler
- Delay Shutdown
- Power Plans
The full CurrentWare Suite with all 4 modules is $14 per user/month, billed annually
Integrations
Integrations
CurrentWare has not provided information about integrations to third-party apps.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AXA, Mitsubishi Electric, NASA
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
CurrentWare offers a complete line of compliance employee monitoring solutions for online filtering, insider threat detection, endpoint security, and administrative management.
Company Email
Contact No.
Company's Address
Currentware Inc.
55 Hawktree Rdg, Ottawa, Ontario, K2J 5N7,
Canada
CurrentWare Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Universal Inbox
- Twitter/Facebook
- Live chat window
- Phone
- Community discussions
Case management
- Case filters and business rules to organize priorities and queues
- Escalation and case tracking
- Labels and notes for sorting
Support Center
- Custom branding
- Content management for non-IT user
- Multi-brand support
Productivity
- Business rules for auto tasking
- Macros to perform simultaneous actions
- Bulk updating
- Reward system
Customer profiles
- Customer history in one place
- Salesforce integration
Business insights
- Preconfigured reports
- Agents performance reports
- Customizable reports
Multi-lingual support
- 36 languages including English, Spanish, Chinese and Portuguese variations
Mobile
- iOS
- Android
- BlackBerry
- Mobile browser
Pricing Info
Desk offers three SMB and enterprise pricing plans, and a free trial users can check to familiarize with its features and functions. You can upgrade/downgrade at any time, but your prepaid plan cannot be credited or refunded in the case of downgrade. You can pay monthly or annually. Visa, Amex and MasterCard accepted.
Give the details a look, and select the best plan for your company:
Standard – $20/month (billed annually)
- Multi-channel support
- Self-service support
- Agent productivity tools
- Support performance reporting
- Knowledge base
- Workflow and automation
- Desk.com support
- Easy integrations
Pro – $60/month (billed annually)
- All features from the Standard plan
- Desk Connect for Salesforce
- Advanced reporting and analytics
- Multibrand self-service support
- Open CTI (telephony)
- Native CSAT scores
- More multilingual support
- Customize page layouts
Business – $100/month (billed annually)
- All features from the Pro plan
- Custom interactive dashboards
- Advanced integrations and workflow
- Custom agent roles & permissions
- Customer Health Monitor
- SSO for agents & admins
- Unlimited multibrand support
- Unlimited page layouts
Integrations
Add-Ons
- Content Rating for Support Center
- Contact Form for Support Center
Integrations
- Salesforce
- MailChimp
- CampFire
- TalkDesk
- Twilio
- flowdock
- Atlassian HipChat
- PagerDuty
- GTalk
- Web Hooks
- JIRA
- HipMob
- UserLike
- Zapier
- Klaviyo
- Zenbox
- Snap Engage
- Live Chat
- Olark
- Lexity
- Cloud Work
- Right Signature
- Nicereply
- Verbalize it
- Cirrus Insight
- Viral Heat
- Customer Thermometer
- Panorama 9
- Preact
- REST APIs to integrate your own apps
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Diamond Candles, Greenvelope, Roomorama, Yelp, Snap Engage, Dwolla, StockTwits, Page Lever,Sticker Mule, Vimeo, Big Cartel, SK Songkick, Wunderkinder, Mixergy, Metalab, Utz, Media Piston, SoundCloud, DuckDuckGo, Zaarly, One King's Lane, DirectTV FotoMoto, Klout, Remeber the Milk Fitbit, The Little App Factory
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Powerful and comprehensive CRM solution that integrates well with other Salesforce products.
Company Email
Contact No.
Company's Address
501 2nd St. Suite 350
San Francisco, CA 94107
USA
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Please pay attention to the fact that even though both CurrentWare and Desk.com may have a reliable set of features each product may be designed for a different business size. If you are studying different apps you should pay attention to a business size they are aimed at. Specific elements may scale up effectively for big enterprises but if you own a small or mid-sized business it’s frequently better to refrain paying for advanced features that you may never use.
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