What is better Cradle or CloudTalk? When selecting the appropriate Business Phone Systems for your company it is recommended that you compare the features, costs, along with other crucial details about the product and vendor. Here, you can examine the similarities and distinctions between Cradle (overall score at 7.1 and user satisfaction at 96%) and CloudTalk (overall score at 8.5 and user satisfaction at 100%).
You may also check their unique details, like features, plans, costs, terms and conditions, etc. What is more, read the terms closely for information on hidden costs, including, installation, independent customer service, upgrade fees, storage fees, and other similar charges.
Users who are pressed for time or could use a Business Phone Systems suggestion from our experts may want to try out these top choices for the current year: Comcast Business VoiceEdge®, RingCentral, Axon Virtual PBX.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
No Business Phone Systems will be able to cover all the needs of a company. While core functionalities of Cradle and CloudTalk are important you should also carefully examine the integrations supported by each solution. Very often you will already be working with some other B2B software in your company and it’s always wiser to go with software that integrate well with one another. That way you will be able to be certain of a smooth exchange of data between your teams and software used, which can considerably reduce time devoted to migrating between one product and the other.
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