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Compare Corvisa Contact Center vs Rescue by LogMeIn

What is better Corvisa Contact Center or Rescue by LogMeIn? Comparing products to find the best Help Desk Software need not be tough. On our review platform, it is possible to match Corvisa Contact Center and Rescue by LogMeIn and immediately analyze their unique elements. We allow you to check their functions, supported devices, customer support, pricing rates, terms, and more.

You can also compare their overall score (7.0 for Corvisa Contact Center vs. 7.4 for Rescue by LogMeIn) and overall customer satisfaction level (100% for Corvisa Contact Center vs. 98% for Rescue by LogMeIn). Take your time and assess your best choices and determine which one is ideal for your company. You should also consider the software vendor’s business viability; can they be relied upon and will they still be on the market in the future?

In case you you need to quickly identify the best Help Desk Software according to our review team we recommend you examine the following products: Zendesk, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Call Recording
  • Computer Telephony Integration (CTI)
  • Interactive Voice Response (IVR)
  • Automated Call Distribution (ACD)
  • Advanced Call Routing
  • Preview Dialer
  • Power Dialer
  • Progressive Dialer
  • Agent Monitoring
  • Reporting Dashboard
  • Contact Management
  • Lead Nurturing Tools
  • Call Campaign Management
  • Automated Workflows
  • Cloud PBX Integration
  • Native Salesforce Integration
  • Open Source Toolkit
  • Built-in Testing & Deployment

Pricing Info

Pricing is available by quote only. Contact Corvisa directly for more pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

All Star, Forsythe Appraisals, D&S Global Solutions, TOTO

Integrations

Corvisa Contact Center supports integrations with the following business systems and applications:
  • Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Your complete communications suite. Contact center software & telephony solutions for every business.

Company Email

sales@corvisacloud.com

Contact No.

Company's Address

1610 N. Second Street
Suite 101
Milwaukee, WI 53212

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $1299

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Technician Tools

  • Multi-platform remote control
  • Rescue Lens
  • Instant chat
  • Communication tools
  • Drag and drop file transfer
  • Integrated content portal
  • Log-In as administrator
  • Mobile device configuration
  • Multi-monitor navigation
  • Multi-session handling
  • Reboot and reconnect
  • Remote diagnostics
  • Rescue desktop app
  • Support session history
  • Technician screen sharing
  • Top smartphone & tablet support
  • Unattended access
  • Web-based Technician Console

Collaboration Tools

  • Internal technician collaboration
  • External technician collaboration
  • Session transfer

Tools for Managers

  • Technician and administrator management
  • Administration Center
  • Centralized scripts
  • Customer surveys
  • Predefined support channels
  • Support session history
  • Support session recording
  • Technician and customer satisfaction reporting
  • Technician monitoring
  • Technician screen sharing
  • “Working hours” scheduling

Customization

  • Calling card desktop icon
  • Code web page integration
  • Custom chat window
  • Custom support channels
  • Customized instant chat
  • Estimated waiting time
  • Windows mobile branding

Pricing Info

Rescue by LogMeIn offers two distinct packages designed to address different needs and budgets. A free trial period is also offered for those who want to take Rescue for a spin.

  • Basic Rescue Plan: ($1,299/year)
  • Rescue + Mobile Support: ($1,799/year)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Fuji Xerox, Symantec, Geek Squad, Telenor

Integrations

Rescue by LogMeIn supports integrations with the following business systems and applications:

  • Salesforce.com
  • ServiceNow
  • ConnectWise
  • BoldChat
  • Zendesk
  • Autotask
  • FreshDesk
  • BMC Software
  • Spiceworks

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A powerful, easy-to-use remote support solution comprised of three main components: a Technician Console, a Customer Applet, and an Administration Center.

Company Email

Contact No.

Company's Address

320 Summer Street
Boston, MA 02210

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Help desk automation
  • Agent collaboration
  • SLA management
  • Mobile apps
  • Ticket fields and request forms
  • Real-time updates
  • Macros
  • Customer views
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi-locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zendesk is one of the leading help desk platforms trusted by over 40,000 organizations worldwide

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

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Comparision

When you research different Help Desk Software software you shouldn’t only study their list of features and available pricing packages. Keep in mind the software must be matching your work processes and company so the more flexible their offer the better. Learn what OSes are supported by Corvisa Contact Center and Rescue by LogMeIn and be certain you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to examine which languages and countries are supported, because this could be a critical factor for many companies.

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