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Compare Corvisa Contact Center vs LiveHelpNow

What is better Corvisa Contact Center or LiveHelpNow? When you need an effective Help Desk Software product for your organization you must take time to assess various options. It doesn’t have to be difficult, and can be as easy as matching their functionalities in a table like the one below. You will also get a brief idea how each product works. For example, on this page you can find Corvisa Contact Center’s overall score of 7.0 and compare it against LiveHelpNow’s score of 7.3; or Corvisa Contact Center’s user satisfaction level at 100% versus LiveHelpNow’s 98% satisfaction score.

The assessment will allow you to identify the pros and cons of each application, and choose which suits you requirements better. Aside from the robust features, the software that is easy to understand and use is always the better choice.

Our team put a lot of effort to review all popular Help Desk Software services available out there, but among all the ones we reviewed these three caught our special attention: Freshdesk, Salesforce Service Cloud, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Call Recording
  • Computer Telephony Integration (CTI)
  • Interactive Voice Response (IVR)
  • Automated Call Distribution (ACD)
  • Advanced Call Routing
  • Preview Dialer
  • Power Dialer
  • Progressive Dialer
  • Agent Monitoring
  • Reporting Dashboard
  • Contact Management
  • Lead Nurturing Tools
  • Call Campaign Management
  • Automated Workflows
  • Cloud PBX Integration
  • Native Salesforce Integration
  • Open Source Toolkit
  • Built-in Testing & Deployment

Pricing Info

Pricing is available by quote only. Contact Corvisa directly for more pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

All Star, Forsythe Appraisals, D&S Global Solutions, TOTO

Integrations

Corvisa Contact Center supports integrations with the following business systems and applications:
  • Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Your complete communications suite. Contact center software & telephony solutions for every business.

Company Email

sales@corvisacloud.com

Contact No.

Company's Address

1610 N. Second Street
Suite 101
Milwaukee, WI 53212

NOAWARDS
YET

SmartScore™

OUR SCORE 7.3

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $21

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Capture call back requests
  • Create customizable surveys
  • Create promotional ads
  • Custom information feed
  • Export chat history and all other reports
  • Exportable ticket transcripts
  • Full email and ticket management
  • Hot leads and customer lists
  • Instant language translation
  • Knowledge base publication
  • Monitor agent performance
  • Real-time visitor monitoring
  • Record call logs
  • Reporting and analytics
  • Self-service web portal
  • Social insights
  • Ticket status updates
  • Training documentation and best practices
  • Visitor action triggers

Pricing Info

Here are the prices of LiveHelpNow’s products:

Monthly Plan:

  • Live Chat: $ 21 per agent
  • Email-Ticket Management: $ 21 per agent
  • Knowledge Base: $ 21.00 per agent
  • Call Management: $ 9.00 per agent

They offer a 30% discount if you avail 3 or more products. This makes the total cost to $50.40 per month per agent for all 4 modules.

Big teams are offered with an enterprise plan for an additional $15 per agent for each month.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Southern Adventist University, California State University Fresno, NBC Sports, Dell

Integrations

Out of the box, LiveHelpNow integrates with the following applications:

  • Google Analytics and Adwords
  • Join.me Cobrowsing
  • SalesForce CRM
  • Twitter
  • Webhooks
  • MailChimp
  • HubSpot

To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.

Company Email

Contact No.

Company's Address

520 Evan St, Suite #2, Bethlehem, PA 18015

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Help desk automation
  • Agent collaboration
  • SLA management
  • Mobile apps
  • Ticket fields and request forms
  • Real-time updates
  • Macros
  • Customer views
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi-locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zendesk is one of the leading help desk platforms trusted by over 40,000 organizations worldwide

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

Name
Comparision

Every time you choose a software that you think will work best for your company you shouldn’t only focus on what professionals have to say about it. In many cases individual experience with the product may be different, depending on your own preferences and needs. This is why in our reviews we also provide our User Satisfaction Rating for each solution to give you a reliable overview of how actual users of Corvisa Contact Center and LiveHelpNow estimate their contact with the software. Our algorithm is based on detailed analysis of product appearances on other websites, social networks and blogs, so you will obtain a comprehensive and credible landscape of what other people think about each software. In this example Corvisa Contact Center has a total satisfaction rating at 100% while for LiveHelpNow 98% of users say they had an enjoyable experience with it.

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