What is better Convoso or VCC Live? If you want an effective Customer Support Software product for your enterprise you should invest time and assess different options. It doesn’t have to be complex, and can be as straightforward as matching their traits in a table like the one below. You will also get a good idea how each product works. For instance, on this page you can see Convoso’s overall score of 8.3 and compare it against VCC Live’s score of 8.4; or Convoso’s user satisfaction level at 92% versus VCC Live’s 98% satisfaction score.
The evaluation will allow you to see the good and bad points of each service, and make up your mind on which fits you requirements better. On top of the main features, the software that’s simple to grasp and use is always the better option.
In case you you have to quickly identify the top Call Center Software according to our experts we recommend you try out these services: Zendesk, Freshdesk Contact Center, JustCall.
Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.
VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.
VCC Live supports integration with a broad array of third-party solutions and services such as the following:
Salesforce
Facebook Messenger
Zapier
WorldPay
Other types of application VCC Live can connect with are:
Instant Messengers
CRM
IVR
Databases
If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, HBO, Sykes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management.
Almost as crucial as features and user support responsiveness are pricing packages offered by Convoso and VCC Live. Although price should not be a deciding element it’s without a doubt an important thing to consider. You should try to find a flexible pricing package that can be matched with your business size and painlessly scaled up every time your team grows. You should be certain you don’t select plans that have extra tools that you won’t use and always try to contact with the vendor directly as big companies can often count on more affordable prices. You should also try out a free trial or demo of each software to spend at least some time working with it. It’s a helpful experience that doesn’t need you to spend any money and gives you a reliable overview of what it’s like to work with Convoso and VCC Live.
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