What is better Convoso or CloudTalk? Today’s businesses require the most effective Customer Support Software product to keep on being competitive. On this page we help you with buying the best service, by allowing you to evaluate Convoso and CloudTalk down to the very details of their individual features.
You may as well make use of our total scoring values, which rate the software all round quality and performance. Convoso got a 8.3 score, while CloudTalk has a score of 8.5. Likewise, it is possible to compare their general user satisfaction rating: 92% (Convoso) against 100% (CloudTalk). Keep in mind to select the application that best matches your most crucial issues, not the software with a lot of features.
We did our best to prepare reviews of all popular Call Center Software services offered on the market, but among them these three deserved our special attention: Zendesk, Freshdesk Contact Center, JustCall.
Convoso’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote. A free demo is also available to test the features in advance.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Every time you pick a product that you believe will be an actual asset for your business you shouldn’t just focus on what professionals have to say about it. Quite frequently individual experience with the app may be different, depending on your own preferences and needs. That’s why in our reviews we also provide our User Satisfaction Rating for each app to give you a reliable overview of how actual users of Convoso and CloudTalk evaluate their contact with the solution. Our system is based on detailed analysis of product mentions on other sites, social media as well as blogs, so you are going to obtain a complete and credible landscape of what other customers think about every service. In this example Convoso got a total satisfaction rating at 92% while for CloudTalk 100% of users say they had an enjoyable experience with it.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
