What is better ConnectWise Control or OneDesk? Comparing products to get the best Collaboration Software need not be hard. On our review platform, it is possible to match ConnectWise Control and OneDesk and immediately evaluate their differences. We allow you to examine their capabilities, supported devices, customer support, prices, terms, and more.
You may also examine their overall score (9.0 for ConnectWise Control vs. 8.2 for OneDesk) and overall customer satisfaction level (100% for ConnectWise Control vs. 99% for OneDesk). Spend some time and examine your leading alternatives and find out which one is best for your company. Similarly, you have to assess the software vendor’s business viability; are they reliable and will they still be operating in a few years time?
Our team put a lot of effort to review all popular Remote Support Software services that you can find on the market, but among them these three deserved our special attention: Zendesk, ScreenConnect, Atera.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you continue having second thoughts about which solution will work best for your business it may be a good idea to take a look at each service’s social metrics. These metrics are frequently an indicator of how popular each product is and how big is its online presence. For instance, in case of Facebook ConnectWise Control has 14552 likes on their official profile while OneDesk profile is liked by 453 users.
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