What is better ConnectWise Control or HP Service Anywhere? With different functions, pricing, terms, and more to check, determining the best Help Desk Software for your business is tricky. However by using our system, it is simple to match the functions of ConnectWise Control and HP Service Anywhere as well as their general SmartScore, respectively as: 9.0 and 8.1 for overall score and 100% and 97% for user satisfaction.
You can also evaluate them feature by feature and see which software is a more suitable fit for your company. Keep in mind to get a free trial first prior to subscribing to experience how the software can help you in practical situations.
We realize that not all businesses have enough time to try out a large number of various solutions, so we prepared a list of recommendations that you may find useful. Our top choices for the Remote Support Software category are: Atera, ScreenConnect, Zendesk.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Pricing information on HP Service Anywhere is available upon request. Users can try HP Service Anywhere for 30 days with no cost to see how this SaaS automated desk service can enhance their business IT service. The free trial version includes:
IT service desk that’s easy to use, administer, and configure
Data consolidated from all sources to solve and prevent user problems
Context-aware search that enables employees to help themselves
Powerful analytics to identify potential issues before they become problems
It may not always be enough to simply compare ConnectWise Control and HP Service Anywhere against one another. While specific tools, pricing plans and customer reviews are all important and should be included when making a final decision, you should also pay attention to the recognition and awards won by each service. In many cases a less dominant service may turn out to be a great choice that was distinguished with industry awards such as our Great User Experience Award which shows that in spite of lesser market popularity it’s a significant contender to the services that dominate the market.
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