What is better ConnectWise Control or CloudBerry Remote Assistant? To make sure you acquire the most helpful and productive Customer Support Software for your enterprise, you have to compare products available on the market. For instance, here you can match ConnectWise Control’s overall score of 9.0 against CloudBerry Remote Assistant’s score of 8.8. You may also compare their general user satisfaction: ConnectWise Control (100%) vs. CloudBerry Remote Assistant (100%).
What’s more, you can compare their good and bad points feature by feature, including their contract conditions and pricing. By comparing products you are more likely to pick the best software for your company. Of course you must understand your particular requirements to realize which solution meets those needs.
Those of you who are pressed for time or need a Remote Support Software suggestion from our experts may want to take a look at these top choices for the current year: Zendesk, ScreenConnect, Atera.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
CloudBerry Remote Assistant integrates with the following business systems and applications:
CloudBerry Managed Backup service
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Windows software for remote control and desktop sharing. The solution is designed to quickly and securely access and control a remote desktop or server computer over the Internet.
In case you continue having doubts about which software will be best for your business it might be a good idea to investigate each service’s social metrics. These metrics are usually an indicator of how popular a given service is and how wide is its online presence.For instance, if you look at ConnectWise Control LinkedIn page you’ll see that they are followed by 16403 users. In case of CloudBerry Remote Assistant the number of followers on their LinkedIn page is 1006.
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