What is better CloudTalk or NUACOM? The best Communications Software is a solution that can deal with your company’s unique requirements. It is possible to determine which option works really with your industry if you review several products before you decide which one is the best.
As an example, CloudTalk and NUACOM are scored at 8.5 and 8.0, respectively, for general quality and performance. Likewise, CloudTalk and NUACOM have a user satisfaction rating of 100% and 100%, respectively, which suggests the general feedback they get from customers. Better yet, get in touch with a current customer of the software and solicit their comments concerning the software in question.
As of now, the leading solutions in our Call Center Software category are: JustCall, Zendesk, Freshdesk Contact Center.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
NUACOM offers 5 SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select the best plan for your company:
Cloud UC Light – €4.99/user/month
Call Logs, Reports, and Analytics
Call Queues, Call Groups, and Ring Strategy
3-way Call Conference
Smart Call Transfer
Automatic Forward Calls to Mobile
Voicemail-to-Email
Call Pick Up
20+ Standard Features
10 Concurrent Calls per Account
Cloud UC Pro – €9.99/user/month
All features included in the Cloud UC Light Plan
Calls to the USA, Canada, UK, and other 17 countries
IVR for Greeting Message and Call Routing
Call Recording
Business Hours
30+ Features
Cloud UC Unlimited – €39.99/user/month
All features included in the Cloud UC Pro Plan
Salesforce Integration
Zendesk Integration (Beta)
Zoho Integration (Beta)
Zapier Integration
HubSpot, Pipedrive, ActiveCampaign Integration
Live Calls Wallboard and Live Call Monitoring
Secured Call Conferencing Room
Unlimited Calls to Mobile and Landline (in certain countries)
NUACOM integrates with the following business systems and applications:
Salesforce
OneDrive
Google Contacts
Mailchimp
Trip Advisor
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AutoKey, TheLogoShop, House of Finance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
NUACOM is an All-in-One Featured Business Phone System designed for all business types and sizes, enabling them to improve business communication with a robust feature set.
When you test different Communications Software services you shouldn’t simply study their features list and available pricing plans. Consider that the product must be meeting your work processes and business so the more flexible their offer the better. Check what systems are supported by CloudTalk and NUACOM and make sure you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to find out which languages and countries are supported, because this might be a critical factor for many companies.
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