What is better CloudTalk or Geekbot? Finding the right Communications Software product is as easy as comparing the solid and poor characteristics and terms offered by CloudTalk and Geekbot. Here it's also possible to match their total scores: 8.5 for CloudTalk vs. 8.0 for Geekbot. Or you can verify their general user satisfaction rating, 100% for CloudTalk vs. N/A% for Geekbot.
We suggest that you take some time to study their unique features and decide which one is the better choice for your organization. Moreover. don’t forget to factor in your company’s or industry’s special situation, for instance, a multilingual solution for a global team or a mobile app to help you work away from your office.
We did our best to prepare reviews of all popular Call Center Software solutions available out there, but among them these three deserved our special attention: Zendesk, Freshdesk Contact Center, JustCall.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
In the event you continue having second thoughts about which software will be best in your case it may be a sound idea to examine each service’s social metrics. These metrics are quite often a sign of how popular each software is and how big is its online presence. For example CloudTalk Twitter account has currently 14 followers. At the same time Geekbot Twitter is followed by 590 users.
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