What is better CloudTalk or Drum Web Meetings? There are lots of Communications Software products in the market right now. The ideal way to find out which app fits your needs best is to examine them side by side. For example, here you can examine CloudTalk and Drum Web Meetings for their overall score (8.5 vs. 8.0, respectively) or their user satisfaction rating (100% vs. 99%, respectively).
It’s also possible to check their capabilities and pricing stipulations as well as other valuable facts below. When matching products be sure to examine their corresponding advantages and mark their distinctive elements to get a clearer picture of both deals. Likewise, remember to assess other features like security, backup, intuitiveness, and customer service.
Those of you who want to save some time or would like to get a Call Center Software suggestion from our experts might want to take a look at these top choices for the current year: JustCall, Zendesk, Freshdesk Contact Center.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Drum Web Meetings offers threee SMB and enterprise pricing plans to meet the needs of different users. A free plan for teams up to 3 members is also included. Here are the details:
Drum Web Meetings integrates with the following business systems and applications:
Slack
Box
Dropbox
Google Drive
Facebook
Instagram
Twitter
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Wainhouse Research, Epsilon, Sure VOiP
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Drum is a web-based platform that enables users to initiate instant web meetings from their browsers or easily join online meetings using desktop or mobile devices.
In the event you continue having second thoughts about which service will work best for your company it may be a sound idea to check out each service’s social metrics. Such metrics are quite often a sign of how popular a given software is and how big is its online presence.For example, if you check CloudTalk LinkedIn profile you’ll learn that they are followed by 40 people. In case of Drum Web Meetings the volume of followers on their LinkedIn page is 43.
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