What is better CloudTalk or Cradle? Getting the most appropriate Business Phone Systems for your business is hard with various functions, options, and terms to choose from. However, depending on our website will allow you to simplify the selection steps by getting all main apps in a single location.
For example, you can compare CloudTalk and Cradle for their features and overall scores, namely, 8.5 and 7.1, respectively. Likewise, you can see which one has better general user satisfaction rating: 100% (CloudTalk) and 96% (Cradle) to learn which one is the better option for your organization. Don’t simply pick the software with the most attractive price, but the software that gives the best value for your money.
We know that not all businesses have enough time to try out dozens of various products, so we created a list of suggestions that you may find useful. Our top selections for the Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
No Business Phone Systems will manate to cover all the requirements of a company. While key functionalities of CloudTalk and Cradle are obviously a priority you should also thoroughly examine the integrations provided by every app. In many cases you will already be working with other types of SaaS software in your company and it’s always wiser to select services that integrate well with each other. With that approach you will be able to be certain of a reliable transfer of data between your teams and software used, which can significantly reduce time spent on migrating between one app and the next.
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