Freshservice

NOAWARDS
YET
Pricing:
by quote
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Access to library of pre-built Citrix and partner blueprint
- Support for on-premises and public clouds
- Deploy applications via blueprints
- Teardown
- Design new blueprints
- Edit blueprints
- Monitoring
- Alerting
- Operations
- Auto-scaling
- Redundancy
- Failover
- Failback
Pricing Info
Pricing Info
Citrix Lifecycle Management offers three different SMB and enterprise pricing plans to meet the needs of different users. All plans are priced by quote, meaning that there is a separate package for each client, tailored to his needs and expectations. Give the details a look, and contact the company to obtain your quote.
Deploy – by quote
- Access to library of pre-built Citrix and partner blueprint
- Support for on-premises and public clouds
- Deploy applications via blueprints
- Teardown
Design and Deploy – by quote
- Access to library of pre-built Citrix and partner blueprint
- Support for on-premises and public clouds
- Deploy applications via blueprints
- Teardown
- Design new blueprints
- Edit blueprints
- Monitoring
- Basic alerting
Deploy – by quote
- Access to library of pre-built Citrix and partner blueprint
- Support for on-premises and public clouds
- Deploy applications via blueprints
- Teardown
- Design new blueprints
- Edit blueprints
- Monitoring
- Advanced alerting
- Operations
- Auto-scaling
- Redundancy
- Failover
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Arca Continental, InTown Suites, Texas A&M
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Citrix Lifecycle Management enables users to work faster and more agile in lifecycle managment while delivering reliable and repeatable results.
Company Email
Contact No.
Company's Address
4988 Great America Parkway
Santa Clara, CA 95054
USA
Citrix Lifecycle Management Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Basic Ticketing
- Self Service Portal
- Knowledge Base
- Intelligent Automation Tools
- CMDB
- SLA Management
- Scheduler
- Agent Collision
- Service Catalog
- Contract Management
- Asset Reporting
- Basic Reporting
- Advanced Reporting
- Enterprise Reporting
- Portal Customization
- Widgets
- MSP Plugin
- Unlimited Mailboxes
- Custom Mailbox
- Domain Mapping
- IP Whitelisting
- Time Tracking
- Announcements
- Satisfaction Surveys
- Incident Management
- Problem Management
- Change Management
- Release Management
- Multiple Portal Languages
- Multiple SLA Policies
- Multiple Business Hours
- Customizable Agent Roles
- Priority Matrix
- Round Robin
- 1 Free Custom SSL
- Integrated Game Mechanics
Pricing Info
Freshservice offers four plans for modern enterprises. It has a 21-day free trial where you access all its features. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Starter – $19/agent/month, billed annually ($29/agent/month)
- 1,000 orchestration transactions per month per account
- Incident management
- Knowledge base
- Self-service portal
- SLA management
- Workflow automator
- Orchestration
- Access controls starter
- Analytics starter
- Multiple portal languages
- Custom SSL
- Marketplace apps
- Mobile apps
Growth – $49/agent/month, billed annually ($59/agent/month)
- 2,000 orchestration transactions per month per account
- Service catalog
- Asset management (100 free assets)
- Purchase order management
- Employee onboarding
- Portal customization
- MSP mode
- Multiple SLAs
- Business rules
- Approval workflows
- Business hours
Pro – $99/agent/month, billed annually ($119/agent/month)
- 5,000 orchestration transactions per month per account
- Problem management
- Change management
- Release management
- Project management
- Software license management
- Contract management
- Alert management
- Analytics pro
- Access controls pro
- Team dashboards
- IP range restrictions
Enterprise – By quote
- 20,000 orchestration transactions per month per account
- Sandbox
- Audit logs
- HIPAA Compliance
- Dedicated customer success manager
- Freddy Virtual Agent on MS Teams with 2,000 suggestions per month per account (Beta)
- Freddy Agent Assist (Beta)
Integrations
Native Integrations
- Salesforce
- Sugar CRM
- Capsule
- FreshBooks
- Atlassian Jira
- Harvest
- Google Apps
- Google Calendar
- Google Analytics
- Google Contacts
- Gmail Gadgets
- Google Hangouts
- Google Drive
- LogMeIn Rescue
- HelpOnClick
- iContact
- Zoho CRM
- Snap Engage
- Nimble
- Shopify
- FetchFlow
- Knowlarity
- MailChimp
- Campaign Monitor
- Highrise
- Olark
- Constant Contact
- WorkFlowMax
- SurveyMonkey
- Dropbox
- Screenr
- PivotalTracker
- Zapier
- Batchbook
- Amazon Web Services
- Bomgar
- Box
Third party Integrations
- Userlike
- Magento
- Woo Themes
- OneSky
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American National Bank, Battery Giant, Rubik
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Company Email
support@freshservice.com
Contact No.
Company's Address
311 California St.
San Francisco, CA, 94104
USA
Freshservice Comparisons
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Almost as essential as features and client support quality are pricing plans made available by Citrix Lifecycle Management and Freshservice. While pricing should not be a deciding aspect it’s without a doubt an important thing to think about. You should try to find a flexible pricing plan that can be matched with your business size and easily scaled up if your company develops. You should be certain you don’t opt for pricing plans that have extra features that you won’t use and always make an effort to get in touch with the vendor directly because big companies can often count on special pricing. You should also try out a free trial or demo of every software to spend at least some time using it. It’s a valuable experience that doesn’t need you to pay any money and gives you a reliable overview of what it feels like to work with Citrix Lifecycle Management and Freshservice.
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