What is better Chatra.io or Interactive Intelligence CaaS? The best Customer Support Software is a program that can tackle your company’s unique requirements. It is possible to find which alternative works really with your business if you examine a wider range of products before you decide which one is the best.
For example, Chatra.io and Interactive Intelligence CaaS are scored at 8.5 and 7.7, respectively, for all round quality and performance. Likewise, Chatra.io and Interactive Intelligence CaaS have a user satisfaction rating of 100% and 100%, respectively, which reveals the general satisfaction they get from customers. Even better, talk to a current client of the software and solicit their opinion concerning the solution in question.
At the moment, the most popular solutions in our Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Chatra offers both a basic free plan, and an enterprise pricing package for premium users. Their free plan includes an unlimited number of agent accounts, but can only accommodate for one agent to be online at a time.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
Both Chatra.io and Interactive Intelligence CaaS were tested by a panel of independent B2B experts who prepared a full study of all core aspects of every solution. Their ultimate rating was calculated by means of unique SmartScore algorithm that gives an individual partial score to each component like: main functionalities, customer support, mobile device support, security, customer satisfaction as well as media presence. We realize useful features are not the only thing crucial to a business so we make an effort to pay attention to all aspects of a product prior to coming up with its final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
