Dezide
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Analytics reports
- Auto-attendant and call routing
- Automated polls and surveys
- Call tracking
- Campaign management
- CRM integration
- Customer history and notes
- Data collection
- Developer API
- DNC/FTC compliance info
- Interactive voice response (IVR)
- Multi-line dialing
- Prerecorded messages as voicemails
- Remote/home agents
- Single-line auto-dialer
- SMS-enabled call tracking
- Text messaging
- Track real-time results
- Unlimited call transfers (1 credit/min)
- Voice broadcast
Pricing Info
Pricing Info
CallFire offers four plans:
Pay As You Go: 5 cents per minute/text
- No monthly fee
- Optional monthly rentals: $3.00 phone numbers, $25 keywords
Lite: $99/month
- 2500 minutes/texts
- Optional monthly rentals: $2.50 phone numbers, $20 keywords
Startup: $199/month
- 5500 minutes/texts
- Optional monthly rentals: $2.25 phone numbers, $15 keywords
Pro: $599/month
- 20,000 minutes/texts
- Optional monthly rentals: $1.75 phone numbers, $10 keywords
All plans include:
- 6am – 6pm PT customer support
- Dial within the US and Canada
- Extensive real-time reporting
- Free transfers
- Record inbound calls for free
- Simple “Do Not Call” list setup
- Text-to-speech support
- Unlimited contacts
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
The Sports Brokers, Kelly Roofing, Planet Fitness, Fitness 19
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
CallFire provides a number of call center tools to automate outbound campaigns and monitor business activity.
Company Email
support@callfire.com
Contact No.
Company's Address
1410 2nd St., Suite 200, Santa Monica, CA 90401
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Automatic data synchronization
- Computer telephony integration (CTI)
- Contact center portal
- Content feedback tool
- Content search engine
- Custom branding for troubleshooters
- DecisionEngine API
- Dezide Web Service API
- FAQ articles
- Field service solution
- Intelligent guides
- Multilingual support
- Normal/advanced guides
- Offline troubleshooter
- Portal customization
- Self-service portal
- Website integration
Integrations
Dezide Advisor offers easy integration with ticketing/CRM systems and agent dashboards.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nokia, Vestas, HP, Qtel, TDC
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Dezide is a guided troubleshooting solution for field service technicians and call center teams.
Company Email
info@dezide.com
Contact No.
Company's Address
Gasværksvej 5, 9000 Aalborg, Denmark
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You shouldn’t expect exclusively a broad set of useful tools and adjustable pricing plans from a well-known Customer Support Software. Almost as essential as core features is a quality customer support. You want to guarantee that if you have any questions about CallFire or Dezide, or you struggle with some problems, or maybe you’ll need to request a specific change or feature useful to your company you can count on a responsive and helpful customer support. Examine whether solutions such as phone support, tickets or live chat are offered. It’s also a significant advantage if you can benefit from individual training or at least an FAQ you can use.
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