What is better Callcap or NICE inContact CXone? If you’re experiencing a tough time selecting the best Customer Support Software product for your needs, it’s a good idea to compare the available software and discover which service offers more advantages. For instance, here you can assess Callcap (overall score: 7.7; user rating: N/A%) vs. NICE inContact CXone (overall score: 8.8; user rating: 91%) for their overall performance.
You can even see which one provides more features that you need or which has more flexible pricing plans for your current budget. Using a clear table to evaluate their features will significantly improve the chances of obtaining the right product for your company. Take a closer look at other aspects of the software such as if it’s easy to use, adaptability, scalability, and pricing options.
Our team put a lot of effort to review all popular Call Center Software products that you can find on the market, but among them these three deserved our special attention: Zendesk, JustCall, Freshdesk Contact Center.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
Please pay attention to the fact that even though both Callcap and NICE inContact CXone may provide a reliable set of features each app could be created for a different business size. If you are studying different apps you may want to pay attention to a company type they are meant for. Certain elements could scale up efficiently for big enterprises but if you run a small or mid-sized company it’s usually better to stay away from paying for customized functionalities that you might never have a chance to use.
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