What is better BroadWorks or CloudTalk? Getting the most appropriate Business Phone Systems for your organization is difficult with a lot of functions, options, and offers to choose from. But, depending on our review directory will make it possible for you to streamline the selection steps by displaying all crucial software in a single place.
For example, you can contrast BroadWorks and CloudTalk for their features and overall scores, in this case, 8.5 and 8.5, respectively. Likewise, you can check which software has superior general user satisfaction rating: 100% (BroadWorks) and 100% (CloudTalk) to find out which software is the better option for your business. Don’t just pick the service with the most attractive price, but the solution that has the best value for your money.
Our experts made sure to review all popular Business Phone Systems services that you can find out there, but among all the ones we reviewed these three deserved our special attention: Comcast Business VoiceEdge®, Axon Virtual PBX, RingCentral.
BroadWorks offers SMB and enterprise pricing plans that are customized according to each user’s needs. Interested buyers may contact a sales representative to request for a quotation.
BroadWorks integrates with the following business systems and applications :
Google
Office 365
SalesForce
Audiocodes
Dolby
Trans Nexus
ZyLinc
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Voice Over Internet Protocol (VoIP) application platform that offers state-of-the-art communication and collaboration tools to help service providers deliver both basic and enhanced voice services for business and residential end users.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Almost as important as functionalities and customer support responsiveness are pricing plans provided by BroadWorks and CloudTalk. While pricing should not be the only element it’s surely an important thing to think about. You should look for a flexible pricing plan that can be matched with your team size and painlessly scaled up every time your business expands. Be sure that you don’t pick plans that include extra features that you won’t use and always try to get in touch with the vendor directly because enterprises can often benefit from discounts. You should also give a chance to a free trial or demo of every software to spend at least some time using it. It’s a valuable experience that doesn’t ask you to invest any money and gives you a reliable overview of what it’s like to work with BroadWorks and CloudTalk.
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