What is better BroadWorks or CloudTalk? Comparing BroadWorks and CloudTalk, you can easily see which Business Phone Systems product is the more effective option. This means that your organization can get the most productive and efficient program. You can check the specifics, like available tools, prices, plans offered by each vendor, offer terms, etc.
We also let you check their all round scores to know which one seems to be more beneficial for your firm. BroadWorks has 8.5 points for overall quality and 100% rating for user satisfaction; while CloudTalk has 8.5 points for overall quality and 100% for user satisfaction. You can also check which software business is more credible by sending an email inquiry to both vendors and see which company replies faster.
Our experts made sure to review all popular Business Phone Systems products offered out there, but among them these three caught our special attention: Axon Virtual PBX, Comcast Business VoiceEdge®, RingCentral.
BroadWorks offers SMB and enterprise pricing plans that are customized according to each user’s needs. Interested buyers may contact a sales representative to request for a quotation.
BroadWorks integrates with the following business systems and applications :
Google
Office 365
SalesForce
Audiocodes
Dolby
Trans Nexus
ZyLinc
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A Voice Over Internet Protocol (VoIP) application platform that offers state-of-the-art communication and collaboration tools to help service providers deliver both basic and enhanced voice services for business and residential end users.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
It may not always be enough to simply compare BroadWorks and CloudTalk with one another. While useful tools, cost and customer comments are all crucial and should be considered when making a final decision, you should also take a look at the recognition and awards won by every service. Frequently a less popular app may turn out to be a good choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which proves that in spite of smaller market popularity it’s a significant contender to the services that dominate the market.
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