Bright Pattern
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real-time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations
- Dynamic Agent Scripting
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
- Tailored CRM integrations
- Business Intelligence
- Active-Active Disaster Recovery
- Global Overflow
- Global Follow-the-Sun
- Speech Analytics Integration
Pricing Info
Pricing Info
Bright Pattern offers four SMB and enterprise pricing plans to meet the needs of different users. Give the details a look, and select your plan:
Voice Select – $70/month (annual billing) or $90/month (monthly billing)
- IVR, Skills-based ACD
- Visual call flow
- Predictive dialing
- Recording, grading, surveys
- Real-time supervision, campaigns, wallboards
- Customizable reporting with delivery automation
- Results export automation
- Data capture APIs
- Softphone for Windows / Mac
- Pre-built CRM integrations
- Dynamic Agent Scripting
Professional – $100/month (annual billing) or $120/month (monthly billing)
- All Voice Select features
- Rich web chat, email & SMS
- Email routing, push and pull
- Mobile engagement
- Omnichannel routing
- Omnichannel desktop
- Omnichannel reporting
- WFM Integration
Premium – $140/month (annual billing) or $160/month (monthly billing)
- All Professional features
- Work item routing
- Screen recording
- Advanced Scorecards
- Social Messengers
Enterprise – By quote
- All Premium features
- Tailored CRM integrations
- Business Intelligence
- Active-Active Disaster Recovery
- Global Overflow
- Global Follow-the-Sun
- Speech Analytics Integration
Integrations
Integrations
Bright Pattern integrates with the following business systems and applications:
- Salesforce
- ZenDesk
- Microsoft Dynamics
- Oracle RightNow
- WFM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, Hitachi, SPi Global, MTT
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Bright Pattern is a multichannel cloud contact center system enabling rich customer experiences across various popular channels.
Company Email
sales@brightpattern.com
Contact No.
Company's Address
1111 Bayhill Dr., office 275
San Bruno, CA 94066
USA
Bright Pattern Comparisons
Popular Bright Pattern Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Feedback Widget
- Runs on every known web browsers
- User-friendly
- Connects users with clients and colleagues
- Does not impede website speed
- Can be customized to match with corporate image
- In-Browser Screenshot
- Supports Single Page Applications
Bug Tracking Dashboard
- The Viewer
- The Search
- Team collaboration
- Mockups & screenshots
- Easy configuration
- 3rd party integrations
Console Recorder
- XMLHttpRequest logs
- JavaScript errors
Browser Extensions
- Create browser screenshots and provide feedback
- Track & report front-end bugs in your browser
- Install a feedback widget in all environments
Pricing Info
Usersnap offers four product plans that can address different needs and budget. A 15-day free trial period is also available.
Personal – $19/month (yearly billing) / $22/month (monthly billing)
Ideal for 5 members and 1 project. Includes:
- Dashboard/Team collaboration
- Customization of the widget
- Secure hosting
Startup – $69/month (yearly billing) / $79/month (monthly billing)
Perfect for 15 users and 3 projects. Comes with all Personal features plus:
- Connect with 20+ project management tools
- Connect 20+ bug tracking tools
- Usersnap support
Company – $129/month (yearly billing) / $149/month (monthly billing)
Suits businesses with 25 users and 10 projects. Carries all Startup features and:
- Connect with your customer care tools
- Client-side error recording
Enterprise – Contact Usersnap for more information
Brings all features including custom integration.
Integrations
Usersnap supports integrations with the following business systems and applications:
- Basecamp
- JIRA
- Asana
- Pivotal Tracker
- Trello
- WordPress
- Drupal
- Joomla
- Magento
- TYPO3
- Redbooth
- Redmine
- HipChat
- Slack
- GitHub
- Zendesk
- GitLab
- Axosoft
- Trac
- activeCollab
- BitBucket
- Desk
- Evernote
- FogBugz
- HTTP-Push
- Intercom
- Kanbanize
- Team Foundation Server
- Teamwork
- Gemini
- Hall
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Netflix, Compass, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Usersnap is a visual bug tracker for everyone working on a web project. Usersnap makes collaboration with colleagues & clients easy and professional.
Company Email
help@usersnap.com
Company's Address
Dr. Schoberstraße 23 Perg, 4320 Austria
Usersnap Comparisons
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No CRM Software will be perfect enough to cater to all the requirements of a company. Even though key functionalities of Bright Pattern and Usersnap are obviously a priority you should also carefully examine the integrations supported by each solution. In many cases you will already be using various kinds of B2B software in your company and it’s much more beneficial to go with services that integrate well with each other. If you do that you can guarantee an effortless transfer of data between your teams and services, which can really reduce time wasted on migrating between one product and the next.
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