LiveChat
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Feedback Widget
- Runs on every known web browsers
- User-friendly
- Connects users with clients and colleagues
- Does not impede website speed
- Can be customized to match with corporate image
- In-Browser Screenshot
- Supports Single Page Applications
Bug Tracking Dashboard
- The Viewer
- The Search
- Team collaboration
- Mockups & screenshots
- Easy configuration
- 3rd party integrations
Console Recorder
- XMLHttpRequest logs
- JavaScript errors
Browser Extensions
- Create browser screenshots and provide feedback
- Track & report front-end bugs in your browser
- Install a feedback widget in all environments
Pricing Info
Pricing Info
Usersnap offers four product plans that can address different needs and budget. A 15-day free trial period is also available.
Personal – $19/month (yearly billing) / $22/month (monthly billing)
Ideal for 5 members and 1 project. Includes:
- Dashboard/Team collaboration
- Customization of the widget
- Secure hosting
Startup – $69/month (yearly billing) / $79/month (monthly billing)
Perfect for 15 users and 3 projects. Comes with all Personal features plus:
- Connect with 20+ project management tools
- Connect 20+ bug tracking tools
- Usersnap support
Company – $129/month (yearly billing) / $149/month (monthly billing)
Suits businesses with 25 users and 10 projects. Carries all Startup features and:
- Connect with your customer care tools
- Client-side error recording
Enterprise – Contact Usersnap for more information
Brings all features including custom integration.
Integrations
Integrations
Usersnap supports integrations with the following business systems and applications:
- Basecamp
- JIRA
- Asana
- Pivotal Tracker
- Trello
- WordPress
- Drupal
- Joomla
- Magento
- TYPO3
- Redbooth
- Redmine
- HipChat
- Slack
- GitHub
- Zendesk
- GitLab
- Axosoft
- Trac
- activeCollab
- BitBucket
- Desk
- Evernote
- FogBugz
- HTTP-Push
- Intercom
- Kanbanize
- Team Foundation Server
- Teamwork
- Gemini
- Hall
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Netflix, Compass, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Usersnap is a visual bug tracker for everyone working on a web project. Usersnap makes collaboration with colleagues & clients easy and professional.
Company Email
help@usersnap.com
Company's Address
Dr. Schoberstraße 23 Perg, 4320 Austria
Usersnap Comparisons
Popular Usersnap Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Agent application
- Supervise chats
- Request and manage a customer’s desktop using Remote Desktop functionality
- Proactively engage your customers to chat
- Whisper to other helpdesk team agents and help with sales process
- Browse chat history with a particular customer
- Transfer customers to another agent
- Organize conferences and invite available agents to chat
- Get notifications about chats and conferences
- See customers’ details, including page and geolocalization
- Talk with unlimited customers in real time at the same time
- Enable customers queue and begin chats with specific clients
- Spell check in real-time using suggestions and custom dictionaries support
Customer web application
- Chat with your desktop browser or even a mobile device
- Know when a team agent replies
- Get a callback from an agent
- Print the web chat log
- Send the web chat log to e-mail address
- Save the web chat log to local drive
- Assess a team agent’s service and fill the Post-chat Survey
- Be notified when an agent replies
Website monitoring
- Monitor visitors in real-time
- See visitors’ status:
- Analyze referrers: web pages where your customers came from
- Monitor keywords visitors entered in the search engines
- Monitor users’ visit history
- Check customer’s browser, language, among others
- Check notifications about new visitors
- Install monitoring code
Customization
- Choose from the Chat Window templates
- Brand chat window with company logo
- Access to custom color themes generator
- Upload customized Chat Buttons, Standard Invitations and Personal Invitations graphics
- Customize Pre-chat Surveys, Post-chat Surveys and Offline Message forms
- Share common Canned Responses, URL Addresses and Aliases
- Integrate the LiveChat software with your existing CRM system
Statistics & Analytics
- Pre-Chat and Post-Chat Surveys
- Agents’ availability
- Average Talk Time, Invites and Chats Traffic Density
- Average Speed of Answer, Average Queue Waiting time
- Google Analytics integration
Pricing Info
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
- 60-day chat history
- Unlimited agent accounts
- Basic chat customization
- Ticketing system
- Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
- Unlimited chat history
- Unlimited agent accounts
- Full chat customization
- Ticketing system
- Data security
- Basic reporting
- Agent groups
- Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
- Unlimited chat history
- Unlimited agent accounts
- Full chat customization
- Ticketing system
- Data security
- Advanced reporting
- Agent groups
- Multiple brandings
- Staffing prediction
- Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
- Unlimited chat history
- Unlimited agent accounts
- Full chat customization
- Ticketing system
- Data security
- Advanced reporting
- Agent groups
- Multiple brandings
- Staffing prediction
- Work scheduler
- Dedicated acc. manager
- Product training
- Software engineer support
- Security assistance
- Single Sign-On (SSO)
Integrations
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
- live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
- live chat – chatbots integrations (BotEngine)
- live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
- live chat – contact management integrations (FullContact, TalkDesk)
- live chat – CRM integrations (Salesforce, HubSpot, Infusionsoft, SugarCRM, Highrise, Pipedrive, Nutshell, 1CRM, AmoCRM, Gold-Vision, Iris CRM, Leadsquared)
- live chat – desktop sharing integrations (join.me, TeamViewer, Median, Upscope)
- live chat – e-commerce integrations (WooCommerce, Wix, Shopify, Volusion, BigCommerce, Ecwid, Magento 1, Magento 2, 3dCart, Big Cartel, PrestaShop, CommerceV3, CoreCommerce, CS-Cart, SITE123, AmeriCommerce, Easy Digital Downloads, ekmPowershop, Google Adwords, LemonStand, Shoplo, WebSiteX5, Miva, Ordering, OpenCart, osCommerce, OSI Affiliate Software, PinnacleCart, Zen Cart, X-Cart)
- live chat – email marketing integrations (Mailchimp, ActiveCampaign, CampaignMonitor, GetResponse, iContact, ConstantContact, Autopilot)
- live chat – file sharing integrations (Dropbox)
- live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
- live chat – invoicing integrations (Pagato, Freshbooks)
- live chat – social media integrations (Facebook, Google+, Twitter)
- live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
Company Email
support@livechat.com
Contact No.
Company's Address
405 North Street
Chapel Hill, NC 27514
United States of America
LiveChat Comparisons
Popular LiveChat Alternatives
Every time you research different Customer Support Software software you shouldn’t just explore their list of features and offered pricing plans. Consider that the solution must be matching your work processes and team so the more flexible their offer the better. Learn which systems are supported by Usersnap and LiveChat and be certain you will obtain mobile support for whichever devices you use in your company. It may also be a good idea to find out which languages and countries are supported, because this could be a deal breaker for many firms.
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