What is better BMC Remedy 9 or iHelpDesk? Finding the proper Help Desk Software product is as simple as assessing the good and weak characteristics and terms offered by BMC Remedy 9 and iHelpDesk. Here it's also possible to match their all round scores: 8.3 for BMC Remedy 9 vs. 6.5 for iHelpDesk. Or you can check their general user satisfaction rating, 97% for BMC Remedy 9 vs. 100% for iHelpDesk.
We suggest that you spend some time to study their unique features and figure out which one is the better option for your organization. Likewise, remember to factor in your company’s or industry’s special situation, such as, a multilingual software for a global team or a mobile app to help you work on the go.
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You shouldn’t expect simply a wide array of features and scalable pricing plans from a credible Help Desk Software. Almost as essential as key features is a quality customer support. You want to guarantee that when you have any questions about BMC Remedy 9 or iHelpDesk, or you face some problems, or perhaps you’ll want to request a certain change or functionality useful to your company you can rely on a responsive and helpful customer support. See whether solutions such as phone support, tickets or live chat are available. What is more, it’s a major asset if you can profit from personal training or at the very least an FAQ you can use.
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