Freshservice
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Developer Productivity Metric
- Developer Value for Money
- Code Maintainability Improvement
- Good Code Quality Practice
- Cambridge Performance Benchmark
- Performance Gap Analysis
- Predictive Assessment
Pricing Info
Pricing Info
BlueOptima is available in three pricing plans: Pilot, Premium, and Enterprise. Take a look at the details of each plan, and select the best plan for your software development company:
Pilot – by quote
- Unlimited Projects
- Unlimited Developers
- Unlimited Source Code
- Task Tracking Repository Support
- Full Support
- Fixed Price
Premium – $59/month/developer
- Unlimited Projects
- Unlimited Developers
- Unlimited Deliverables
- In-House Performance Insight
- Email & Phone Support
Enterprise – by quote
- Unlimited Projects
- Unlimited Developers
- (min 50 developers, volume discounts are available)
- Unlimited Deliverables
- Onboarding Training
- Metrics Workshops
- In-House Performance Insight
- Bespoke Features
- Custom Integrations
- Email & Phone Support
Integrations
Integrations
BlueOptima supports integration with the following source code repositories and task tracking systems:
- GitHub
- GitLab
- Bitbucket
- Perforce
- TFS (Azure DevOps Server)
- IBM Rational Team Concert
- Subversion (SVN)
- CA Technologies
- Jira Software
- IBM Rational Team Concert
- TFS (Azure DevOps Server)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
No information available.
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
BlueOptima is a software development management tool used for getting objective insights into software development productivity, quality, and cost.
Company Email
enquiries@blueoptima.com
Contact No.
Company's Address
BlueOptima Limited
3rd Floor Coburg House,
63-67 Newington Causeway,
London, SE1 6BD
England
BlueOptima Comparisons
Popular BlueOptima Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Basic Ticketing
- Self Service Portal
- Knowledge Base
- Intelligent Automation Tools
- CMDB
- SLA Management
- Scheduler
- Agent Collision
- Service Catalog
- Contract Management
- Asset Reporting
- Basic Reporting
- Advanced Reporting
- Enterprise Reporting
- Portal Customization
- Widgets
- MSP Plugin
- Unlimited Mailboxes
- Custom Mailbox
- Domain Mapping
- IP Whitelisting
- Time Tracking
- Announcements
- Satisfaction Surveys
- Incident Management
- Problem Management
- Change Management
- Release Management
- Multiple Portal Languages
- Multiple SLA Policies
- Multiple Business Hours
- Customizable Agent Roles
- Priority Matrix
- Round Robin
- 1 Free Custom SSL
- Integrated Game Mechanics
Pricing Info
Freshservice offers four plans for modern enterprises. It has a 21-day free trial where you access all its features. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Starter – $19/agent/month, billed annually ($29/agent/month)
- 1,000 orchestration transactions per month per account
- Incident management
- Knowledge base
- Self-service portal
- SLA management
- Workflow automator
- Orchestration
- Access controls starter
- Analytics starter
- Multiple portal languages
- Custom SSL
- Marketplace apps
- Mobile apps
Growth – $49/agent/month, billed annually ($59/agent/month)
- 2,000 orchestration transactions per month per account
- Service catalog
- Asset management (100 free assets)
- Purchase order management
- Employee onboarding
- Portal customization
- MSP mode
- Multiple SLAs
- Business rules
- Approval workflows
- Business hours
Pro – $99/agent/month, billed annually ($119/agent/month)
- 5,000 orchestration transactions per month per account
- Problem management
- Change management
- Release management
- Project management
- Software license management
- Contract management
- Alert management
- Analytics pro
- Access controls pro
- Team dashboards
- IP range restrictions
Enterprise – By quote
- 20,000 orchestration transactions per month per account
- Sandbox
- Audit logs
- HIPAA Compliance
- Dedicated customer success manager
- Freddy Virtual Agent on MS Teams with 2,000 suggestions per month per account (Beta)
- Freddy Agent Assist (Beta)
Integrations
Native Integrations
- Salesforce
- Sugar CRM
- Capsule
- FreshBooks
- Atlassian Jira
- Harvest
- Google Apps
- Google Calendar
- Google Analytics
- Google Contacts
- Gmail Gadgets
- Google Hangouts
- Google Drive
- LogMeIn Rescue
- HelpOnClick
- iContact
- Zoho CRM
- Snap Engage
- Nimble
- Shopify
- FetchFlow
- Knowlarity
- MailChimp
- Campaign Monitor
- Highrise
- Olark
- Constant Contact
- WorkFlowMax
- SurveyMonkey
- Dropbox
- Screenr
- PivotalTracker
- Zapier
- Batchbook
- Amazon Web Services
- Bomgar
- Box
Third party Integrations
- Userlike
- Magento
- Woo Themes
- OneSky
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American National Bank, Battery Giant, Rubik
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Company Email
support@freshservice.com
Contact No.
Company's Address
311 California St.
San Francisco, CA, 94104
USA
Freshservice Comparisons
Popular Freshservice Alternatives
Both BlueOptima and Freshservice were tested by a panel of independent B2B experts who carried out a thorough analysis of all key elements of every product. Their final rating was prepared with unique SmartScore model which provides a separate partial score to every element including: main functionalities, client support, mobile support, security, customer satisfaction and reviews in other media. We realize useful features are not the only aspect crucial to a company so we make sure we pay attention to all aspects of a solution prior to calculating its final rating.
Page last modified