Birdeye
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Online presence
- Review monitoring
- Review generation
- Review management
- Review marketing
- Payment processing
- Chatbots
- Customer surveys
- AI-powered feedback processing
- Social listening
- Social ticketing
- Business insight
- Competitor analysis
- Digitized referral programs
- Listing management
Pricing Info
Pricing Info
Birdeye’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Integrations
Integrations
Birdeye integrates with over 3,000 software systems to automate reviews, online visibility, operations, and revenue. Among the third-party applications that Birdeye integrates with include the following:
- Cro Software Solutions
- FreshBooks
- InvoiceASAP
- MoverBase
- Peachtree
- QuickBooks Desktop
- QuickBooks Online
- Square
- The Edge
- Zoho CRM
Birdeye also seamlessly integrates with Google apps and services:
- Google private API for Reviews
- Google My Business
- Google Messaging
- Google Maps
- Google Knowledge Panel
- Advanced Google analytics
- Google single sign-in
- Google Seller Ratings
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AMN Healthcare, Boardwalk, Ace Rent-a-Car
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing.
Company Email
Contact No.
Company's Address
2479 E. Bayshore Rd, Suite 100
Palo Alto, CA 94303
USA
Birdeye Comparisons
Popular Birdeye Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Unified Dashboard
- Case Management tools
- 24/7 Service center
- Productivity tools
- Collaboration tools
- Advanced Analytics and Insights
- Mobility
- Integrated Live Chat
- Integration
Pricing Info
NABD System provides a fully packed free edition and two paid plans.
Free Edition
- Self Service Help Center
- Capture Cases from email – 1 inbox
- Capture Cases from Facebook – 1 page
- Capture Cases from Twitter – 1 account
- Live Chat – 3 agents
- 1StopDesk channel
- Dynamic Routing Rules and automatic case assignment
- Load Balancing across Agents/Users
- Knowledge Base ( Public + Internal )
- Basic SLA
- Automatic Escalation notifications for SLA violation
- Full life-cycle Case Management
- Extended case management to front office and back office users
- Extended case management to external entities
- Basic Ticketing workflow
- ISO Standard workflow
- Case Assessment
- Case Investigation
- Root Cause Analysis
- Corrective Action
- Preventive Action
- Customer Satisfaction & Feedback
- Business hours and work schedule
- Case Escalation
- Automatic email notification
- Convert Cases to KB articles
- Add Public and private notes to cases
- Export cases
- Tasks multi-assignments
- Next Best Action for Agents
- Workflow Automation Rules
- Multi-Language Support
- Link Cases
- MS Word correspondence template
- email correspondence template
- Facebook correspondence template
- Twitter correspondence template
- Manual and Automated correspondences
- Corporate and Personal Customer Support
- Preferred language interface
- Social Media login ( FB – TW – g+)
- Knowledge Base search
- Provide Auto suggested solutions for customers
- Customer dashboard
- Custom case data scope for corporate customer users
- Basic Reports
- SSL encryption
- Role Based Authorization
- User Data Scope Management
- User Access Rights management
- Audit Log
- Customer/Contact Profiling
- User Profile Definition
- User Group Definition
- Multi Department Management
- Product/Service Catalog
- Product/Service Group definition
- Hide contact information based on privacy settings
- Maximum number of Agents – 3
- User Dashboard
- Executive Dashboard
- Agent Calendar
- Agent work queue
- Reminder
- To-do List
- Follow up
- Alerts
- Agents Localization Support
- user defined case views
- Pre-defined responses
- Quickly respond or add case notes from pre-defined templates to common service requests
- Internal Live Chat
- Mobile Optimized interface
- Rebranding
- Storage Quota – 5GB
- Guided On-boarding Process
- Self-service Full knowledge base
- Email Support
Professional – $30/user/month
- All Free features, plus:
- Capture Cases from email – 3 inbox
- Capture Cases from Facebook – 3 page
- Capture Cases from Twitter – 3 account
- Live Chat – Unlimited agents
- Native mobile apps
- Sentiment Analysis
- 5 Customized Reports & Analytics
- Case Customization
- 8×5 Chat Support
- 8×5 Phone Support
Enterprise – $60/user/month
- All Professional features, plus:
- Capture Cases from email – Unlimited
- Capture Cases from Facebook – Unlimited
- Capture Cases from Twitter – Unlimited
- Live Chat – Unlimited agents
- Business Process Management(BPM) customization
- Work Order Management
- Whitelist
- Tracking Website Online Visitors
- 20 Customized Reports & Analytics
- Active Directory integration
- Integration and Connectors
- 20 GB Storage Quota
- 24×7 Chat Support
- 24×7 Phone Support
Integrations
NABD System features an extensive RESfil APIs for seamless integrations with the leading business systems and applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Alex Bureau, Power Jet, TRANS MISR
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A suite of customer service solutions that can be configured to deliver optimum customer support via multiple channels.
Company Email
sales@nabdsys.com
Contact No.
Company's Address
8 Sayadla Buildings, Smouha, No. 605, Alexandria, Egypt
NABD System Comparisons
Popular NABD System Alternatives
In the event you are still having doubts about which service will work best for your business it might be a sensible idea to examine each service’s social metrics. Such metrics are usually a sign of how popular every app is and how big is its online presence.For instance, if you analyze Birdeye LinkedIn page you’ll see that they are followed by 152770 people. In case of NABD System the amount of followers on their LinkedIn page is 3.
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