Bigin
vsBigin
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Manage contacts
- Custom contact fields
- Import records
- View deals
- Manage deals
- Filter deals
- Bulk actions
- Workflow automation
- Dashboards
- Customizable webforms
- Manage products
- Tasks
- Events
- Built-in telephony
- Log-a-Call
- Send emails
- Mass emails
- Email templates
- Twitter channel
- Data backup
- Audit logging
Pricing Info
Pricing Info
Available pricing plans:
Free – $0
- One Pipeline
- One User
- 500 Records
- Import 250 records per batch
- 50 List View records
- Three Workflow Rules
- One Webform
Express – $9/user/month ($7 if billed annually)
- Five Pipelines
- Multiple Users
- 50,000 Records
- Import 10,000 records per batch
- 100 List View records
- 25 Workflow Rules
- Five Webforms
- 10 Custom Dashboards
- Two data backups per month
- Audit Logging
Integrations
Integrations
- Zoho Desk
- Zoho Meeting
- Zoho Campaigns
- Zoho Card Scanner
- Office 365
- Zapier
- Gmail
- Zoho Flow
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
HireXP, Antech Micro systems Pvt Ltd., Bedrock Success Consulting
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A quality all-in-one CRM designed for small businesses to keep track of prospects and visualize pipelines.
Company Email
Contact No.
Company's Address
Estancia IT Park,
Plot No. 140 & 151, GST Road,
Vallancherry Village,
Chengalpattu Taluk,
Kanchipuram District 603 202
India
Bigin Comparisons
Popular Bigin Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Calendar Management
- Call Center Management
- Campaign Management
- Contact Management
- Customer Portal
- Email Marketing
- Lead Management
- Lead Scoring
- Lead Tracking
- Social Media Integration
Pricing Info
ESSENTIALS PLAN
1 . Ticketing Platform
-
Ticketing System
-
Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
2. Integrations
-
1000+ API Integrations
3. Support
-
Online Support – Chat, Email, Call
Product Feature – 4 – Dashboards
-
Analytics Dashboard
4. Others
-
Knowledge Base
-
Auto-Trigger
-
Folder & Queue Management
5. Pre-Ticket Assignment
-
Smart Routing
-
Customer Persona Based Resolution
6. Agent Assistance
-
Summarize
-
Fix the Reply
-
Tone Selector
-
Expand Text
PROFESSIONAL PLAN
1 . Ticketing Platform
-
Ticketing System
-
Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
2. Integrations
-
1000+ API Integrations
3. Support
-
Online Support – Chat, Email, Call
-
Multilingual Support
-
24×7 Support
-
Continual Improvement Module
-
Dedicated Account Manager
4. Dashboards
-
Analytics Dashboard
-
Advanced Analytics Dashboard
5. Others
-
Knowledge Base
-
Auto-Trigger
-
Folder & Queue Management
-
Contextual SOP
6. KAI
-
Self-Serve
-
Gen-AI Knowledge Base
-
Ticket Deflection
7. Pre-Ticket Assignment
-
Smart Routing
-
Customer Persona Based Resolution
8. Agent Assistance
-
Summarize
-
Fix the Reply
-
Tone Selector
-
Expand Text
-
Profanity Detection
-
Magic Reply
10. Post-Ticket Assignment
-
Auto Ticket Summary
11. Post-Ticket Disposition
-
Auto QA
12. Gen AI – Analytics
-
CX Load Predictions
ENTERPRISE PLAN
1. Ticketing Platform
-
Ticketing System
-
Omnichannel – Text, Call, Email, Social Media, Kiosks, Mobile Apps, Website
2. Integrations
-
1000+ API Integrations
3. Support
-
Online Support – Chat, Email, Call
-
Multilingual Support
-
24×7 Support
-
Continual Improvement Module
-
Dedicated Account Manager
4. Dashboards
-
Analytics Dashboard
-
Advanced Analytics Dashboard
5. Others
-
Knowledge Base
-
Auto-Trigger
-
Folder & Queue Management
-
Contextual SOP
-
Web Forms
-
Sandbox
-
Internal Chat
6. KAI
-
Self-Serve
-
Gen-AI Knowledge Base
-
Ticket Deflection
-
FAQ Generation
-
Smart FAQ Search
-
Chatbot
-
Email Bot
-
Social Media Bot
7. Pre-Ticket Assignment
-
Smart Routing
-
Customer Persona Based Resolution
8. Agent Assistance
-
Summarize
-
Fix the Reply
-
Tone Selector
-
Expand Text
-
Profanity Detection
-
Magic Reply
-
Agent Co-Pilot
9. Post-Ticket Assignment
-
Auto Ticket Summary
10. Post-Ticket Disposition
-
Auto QA
-
Auto Skillset
11. Gen AI – Analytics
-
CX Load Predictions
-
NLQ
Integrations
Kapture seamlessly integrates with your daily-use applications, offering 1000+ custom-built, industry-specific integrations for enterprises, supported by dedicated customer support and the industry’s fastest deployment.
CRM Integration
-
Zoho
-
Freshdesk
-
Zendesk
-
Hubspot
-
Jira
-
Salesforce
Call Integration
-
Twilio
-
Exotel
-
Genesys
-
Sr.Knowlarity
-
Ozonetel-Cloudagent
-
Airtel
-
Tata Tele services
-
Ameyo
-
Ubona
Whatsapp Integration
-
Gupshup
-
Meta
-
Twilio
-
360dialog
-
Haptik
-
Yellow
Social Media Integrations
-
Facebook
-
Instagram
-
WhatsApp
-
Linkedin
-
X
-
Youtube
-
Line
-
Play Store
-
App Store
eCommerce & Logistics Integrations
-
Shopify
-
Unicommerce
-
Magento
-
Woocommerce
-
Lazada
-
Shopee
-
Blue Dart
-
Delhivery
-
Square
Payments Integrations
-
Paypal
-
RuPay
-
Razorpay
-
PayTM
-
PhonePe
-
PayU
ERP Integrations
-
Oracle
-
Dynamics 365
-
SAP
-
Plumsoft
-
Google Cloud Platform
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Smirnoff, Royal Orchid, Jaypee Group, Manipal Hospitals
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An ingenious cloud based Sales CRM Platform which will be is your one-stop solution to connect with customers and to automate all your business processes.
Company Email
Contact No.
Company's Address
Adjetter Media Network Pvt Ltd.
#25, Vruddhi Complex, Kodihalli
Bangalore, India - 560008
Kapture CX Comparisons
Popular Kapture CX Alternatives
You should note that while both Bigin and Kapture CX may provide a top quality range of features every product could be designed for a different company size. If you are analyzing various solutions you may want to pay attention to a company size they are catering to. Certain elements may scale up well for big enterprises but if you own a small or mid-sized business it’s usually more sensible to refrain paying for customized functionalities that you might never use.
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