What is better Balto or VCC Live? There are lots of Customer Support Software products in the market these days. The best way to find out which product fits your needs best is to compare them side by side. As an example, here you can compare Balto and VCC Live for their overall score (8.0 vs. 8.4, respectively) or their user satisfaction rating (93% vs. 98%, respectively).
It’s also possible to examine their individual modules and pricing terms along with other useful facts below. When matching products make sure you analyze their similar features and mark their distinctive elements to have a clearer picture of both deals. Likewise, remember to evaluate non-core features such as security, backup, intuitiveness, and customer support.
In case you you would like to quickly decide on the best Call Center Software according to our experts we suggest you examine these products: Zendesk, Freshdesk Contact Center, JustCall.
Contact Balto for information on their basic and enterprise pricing packages. You can sign up for a demo to see if the software is a perfect fit for your business.
VCC Live offers four enterprise pricing options. The pricing is based on the number of agents allowed to access the system simultaneously. The inclusions of the packages are outlined below to help you make a decision. All plans have a 10GB storage.
VCC Live supports integration with a broad array of third-party solutions and services such as the following:
Salesforce
Facebook Messenger
Zapier
WorldPay
Other types of application VCC Live can connect with are:
Instant Messengers
CRM
IVR
Databases
If you want to learn more about VCC Live’s integration capabilities, you can reach out to the support team.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, HBO, Sykes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based comprehensive call center software that aims to help boost agent productivity. It comes with simple yet intuitive outbound and inbound tools as well as robust features for telecommunication services, agent activity monitoring, real-time statistics, project management, and database management.
In case you continue having doubts about which solution will perform best for your company it may be a good idea to investigate each service’s social metrics. Such metrics are usually a sign of how popular every software is and how extensive is its online presence. For example Balto Twitter account has currently 0 followers. At the same time VCC Live Twitter is followed by 571 users.
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