Freshservice
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Support for SSH, RDP, HTTP(s), Citrix ICA, Telnet, TN3270/TN5250, VNC, X11 and VMware View protocols
- Control protocol specific channels
- Audit SCP, SFTP and HTTP(s) based file transfers
- Detailed access control based on time and user group policies
- Gateway authentication
- Integration with authentication databases and multifactor authentication backends
- User-mapping policies
- Password vaulting
- Server-side auto-login
- “4 eyes” authorization
- Complete documentation about ALL remote system accesses
- Tamper-proof audit trails
- Movie-like playback of recorded sessions
- Fast, free-text search in sessions
- Custom activity and compliance reports
- Real-time alert and blocking
- Easy to use GUI
- Flexible network configuration
- Fast deployment (3-5 days) and low OPEX
- High Availability option
- Robust hardware configurations
- VMware & MS Hyper-V virtual appliance option
- Deployment in Microsoft Azure cloud
Pricing Info
Pricing Info
Contact Balabit for enterprise pricing information and other product details on Shell Control Box. You can also submit a request for a free trial to see if the software is a perfect fit for your business.
Integrations
Integrations
Balabit integrates with the following business systems and applications:
- Microsoft
- MySQL
- RedHat
- Citrix
- Novell
- Lieberman Software
- Oracle
- Thycotic
- PROFELiS
- MAPR
- Omada
- SailPoint
- HortonWorks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Bosch, Afiducia, Solvinity
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Shell Control Box is a user monitoring appliance that controls privileged access to remote IT systems, records activities in searchable audit trails, and prevents malicious actions.
Company Email
info@balabit.com
Contact No.
Company's Address
5 Penn Plaza, 19th Floor
NYC, NY 10001
USA
Balabit Shell Control Box Comparisons
Popular Balabit Shell Control Box Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Basic Ticketing
- Self Service Portal
- Knowledge Base
- Intelligent Automation Tools
- CMDB
- SLA Management
- Scheduler
- Agent Collision
- Service Catalog
- Contract Management
- Asset Reporting
- Basic Reporting
- Advanced Reporting
- Enterprise Reporting
- Portal Customization
- Widgets
- MSP Plugin
- Unlimited Mailboxes
- Custom Mailbox
- Domain Mapping
- IP Whitelisting
- Time Tracking
- Announcements
- Satisfaction Surveys
- Incident Management
- Problem Management
- Change Management
- Release Management
- Multiple Portal Languages
- Multiple SLA Policies
- Multiple Business Hours
- Customizable Agent Roles
- Priority Matrix
- Round Robin
- 1 Free Custom SSL
- Integrated Game Mechanics
Pricing Info
Freshservice offers four plans for modern enterprises. It has a 21-day free trial where you access all its features. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Starter – $19/agent/month, billed annually ($29/agent/month)
- 1,000 orchestration transactions per month per account
- Incident management
- Knowledge base
- Self-service portal
- SLA management
- Workflow automator
- Orchestration
- Access controls starter
- Analytics starter
- Multiple portal languages
- Custom SSL
- Marketplace apps
- Mobile apps
Growth – $49/agent/month, billed annually ($59/agent/month)
- 2,000 orchestration transactions per month per account
- Service catalog
- Asset management (100 free assets)
- Purchase order management
- Employee onboarding
- Portal customization
- MSP mode
- Multiple SLAs
- Business rules
- Approval workflows
- Business hours
Pro – $99/agent/month, billed annually ($119/agent/month)
- 5,000 orchestration transactions per month per account
- Problem management
- Change management
- Release management
- Project management
- Software license management
- Contract management
- Alert management
- Analytics pro
- Access controls pro
- Team dashboards
- IP range restrictions
Enterprise – By quote
- 20,000 orchestration transactions per month per account
- Sandbox
- Audit logs
- HIPAA Compliance
- Dedicated customer success manager
- Freddy Virtual Agent on MS Teams with 2,000 suggestions per month per account (Beta)
- Freddy Agent Assist (Beta)
Integrations
Native Integrations
- Salesforce
- Sugar CRM
- Capsule
- FreshBooks
- Atlassian Jira
- Harvest
- Google Apps
- Google Calendar
- Google Analytics
- Google Contacts
- Gmail Gadgets
- Google Hangouts
- Google Drive
- LogMeIn Rescue
- HelpOnClick
- iContact
- Zoho CRM
- Snap Engage
- Nimble
- Shopify
- FetchFlow
- Knowlarity
- MailChimp
- Campaign Monitor
- Highrise
- Olark
- Constant Contact
- WorkFlowMax
- SurveyMonkey
- Dropbox
- Screenr
- PivotalTracker
- Zapier
- Batchbook
- Amazon Web Services
- Bomgar
- Box
Third party Integrations
- Userlike
- Magento
- Woo Themes
- OneSky
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
American National Bank, Battery Giant, Rubik
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Freshservice allows IT admins to effectively track and manage the assets owned by their organizations. The platform offers a powerful ticketing system and knowledge base, as well as features for vendor management and incident management. A built-in self-service portal also lets end users submit tickets and browse knowledge base articles.
Company Email
support@freshservice.com
Contact No.
Company's Address
311 California St.
San Francisco, CA, 94104
USA
Freshservice Comparisons
Popular Freshservice Alternatives
When you pick a software that you are sure will work best for your company you shouldn’t simply focus on what reviewers have to say about it. In many cases individual experience with the product may change, depending on your own preferences and requirements. That’s why in our reviews we also give our User Satisfaction Rating for each service to give you a quick impression of how real users of Balabit Shell Control Box and Freshservice estimate their contact with the solution. Our algorithm is built around complex analysis of product mentions on other websites, social media and blogs, so you will obtain a comprehensive and credible landscape of what other customers think about every software. In this case Balabit Shell Control Box got a total satisfaction rating at 100% while for Freshservice 97% of people say they had a positive experience with it.
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