What is better AVOXI Genius or HoduCC? Today’s companies want the top Customer Support Software product to remain competitive. On this page we help you with buying the best service, by allowing you to assess AVOXI Genius and HoduCC down to the very details of their individual features.
You may also make use of our general scoring values, which rate the software general quality and performance. AVOXI Genius got a 9.0 score, while HoduCC has a score of 8.0. Likewise, you may compare their general user satisfaction rating: 97% (AVOXI Genius) against 92% (HoduCC). Remember to opt for the software that best answers your top issues, not the solution with the higher number of features.
We realize that not all businesses have the time to scrutinize dozens of various products, so we created a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: Freshdesk Contact Center, Zendesk, JustCall.
AVOXI Genius primarily supports computer telephony integration, including integration with third-party apps and protocols such as:
Salesforce
Microsoft Dynamics
Zoho CRM
CRM solutions
Two-Way Data Synchronization
APIs and SDKs
Reporting API
Integrations API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Island Outpost, Argos Assistance, SHR Global
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An efficient, affordable, and user-friendly web-based contact center platform that allows businesses to better manage their communications using innovative tools like IVR and ACD. This lightweight platform is designed for the use of SMEs and large enterprises. It has a robust quality management module with a call scoring feature.
HoduCC enterprise pricing plans are quote-based and are available upon request. You can expand the capabilities of the base product with add-on modules for IVR surveys, quality analysis, and SMS broadcasting. Contact a HoduSoft sales representative for more details.
HoduCC has an existing partnership with Zoho, a leading provider of CRM applications and other online office productivity software. With this integration, HoduCC can get leads from your Zoho CRM and use the lead’s contact details to make a call. Aside from Zoho, HoduCC integrates with SalesForce and other major CRM systems. For adding live chat features to your website, HoduCC offers a convenient way to do this via a plug-in.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
UNICEF, Travelopod, Wapic Insurance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Omnichannel customer support software that helps contact centers deliver excellent customer service.
Both AVOXI Genius and HoduCC were reviewed by a team of reliable SaaS experts who conducted a detailed analysis of all important aspects of every solution. Their ultimate rating was prepared by means of unique SmartScore model which calculates a separate partial score to every element including: main functionalities, customer support, mobile support, security, customer satisfaction and reviews in other media. We realize useful features are not the only aspect essential to a business so we do our best to pay attention to all aspects of a app before giving it a final score.
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