What is better Atlassian Confluence or Intercom? If you need to get a quick way to learn which Customer Support Software product is better, our unique system gives Atlassian Confluence a score of 9.1 and Intercom a score of 8.9 for general quality and performance. Moreover, Atlassian Confluence is rated at 98%, while Intercom is rated 96% for their user satisfaction level.
You can also examine their product details, including modules, tools, options, plans, costs, and much more. Check whether the solution lets you to customize some of its funnels to make sure the software complements your own business workflows.
In case you you would like to quickly identify the top Collaboration Software according to our review team we advise you take a look at these services: Wrike, Smartsheet, monday.com.
The Atlassian Developer Network also gives you the resources to build your own add-ons and have them listed on the Atlassian Marketplace.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Facebook, Skype, Microsoft
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Collaboration software that lets you build your own workspace through customized pages, which facilitate easier knowledge sharing, ease collaboration, and improve user engagement. The platform offers various built-in templates for Pages, along with features to help organize these pages. Inline and page comments also speed up the feedback process.
A 14-day free trial is available. Companies such as small teams, early stage startups, those with small user base, or new customers who meet qualification requirements are eligible for a flat rate of $49 a month for up to one year. You can contact the vendor for details. The following packages are offered:
Respond: from $53/month – Manage conversations with leads and customers at scale.
Engage: from $53/month – Send targeted messages to the right people at the right time.
Educate: $49/month flat rate – Create, organize and publish help articles
Live Chat for Sales (powered by Respond + Engage): from $106/month – Capture, qualify, and nurture leads to convert them to customers.
Customer Engagement (powered by Engage): from $53 /month – Send targeted messages to onboard users, make announcements, and re-engage people.
Customer Support (powered by Respond + Educate): from $102 /month – Solve customer problems faster with an integrated help desk and public knowledge base.
Both Atlassian Confluence and Intercom were evaluated by a group of independent SaaS experts who prepared a full examination of all core elements of every solution. Their final score was prepared by means of unique SmartScore model that gives an individual partial score to every component including: main features, customer support, mobile device support, security, customer satisfaction as well as market presence. We realize useful features are not the only thing important to a business so we make sure we pay attention to all aspects of a solution before calculating its final rating.
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